Hello,
My father recently got the oticon tv adapter 3.0 but I’m having trouble getting the sound to play through his hearing aids at the same time. I followed the instructions from YouTube etc,the toslink cable is plugged into the optical out port on the tv and the correct program is selected in the oticon app. The hearing aids are definitely connected to the adapter but the audio doesn’t play into his hearing aids unless I change the audio output on the tv but this then stops sound coming out of the tv speakers.
The tv is a Sony Bravia 4k and it’s not that old.
Has anyone experienced this issue before? Any help would be greatly appreciated.
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