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Phonak Audeo P90RT Muting Issue?

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I’m having a muting issue with my Phonak P90 RT open dome hearing aids streaming music, or using the TV connector.

Whenever I muted all my previous NON-Phonak hearing aids (Using the various Apps on my iPhone) EVERYTHING went totally quiet…the same sound you hear without your hearing aids. However, my P90’s don’t mute the same way? When muting my aids using the App, the aids silence as expected. If I mute while streaming music or using the TV Connector - only the Aid amplification stops, but the music streaming or TV Connector broadcasts continue.

I assume Phonak muting only mutes the hearing aid amplification without stopping Music streaming or TV sound transmission.

I don’t mind using the App to Mute but I want the Mute button to stop ALL noise. I don’t want to also open the custom adjustment portion of the App (in the bottom right corner) to shift the balance. To me - Mute means stopping ALL sounds.

In one week I have an appointment for a right hearing aid receiver issue with my SUPERB, 40 years in the business, Audi. I want her to also correct this muting issue UNLESS this is a normal Phonak feature which shouldn’t be modified.

Bottom line is I don’t always communicate well with my VA Audi, and I am probably the problem - not her. The issue might be my inability explaining problems in terms she understands. Therefore, I don’t want to cause friction requesting something difficult, unwise, or frivolous.

It occurred to me the buttons on my hearing aids might be programmed to mute everything. Currently I use the right hearing aid button to answer and end phone calls only. I won’t use the double tap function - too many issues including the recovery time needed to address Concussion Protocol.

Hopefully there is simple step I’m unaware of which mutes everything.

Thanks,

David

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The mute shuts off the input from the mics. The streamed source is unimpeded. That’s how mine work. Audeo paradise p90r with activent receivers.

WH

Edited

I don’t have the Activent receivers. My Audi knew of them, but didn’t sound interested in ordering them during a discussion we had.

Not sure I would enjoy the clicking sounds each time they close, although my hearing loss might be ideal for the Activents.

I don’t describe the noise I hear as a click. I hear a squish sound. Squick? Something like that.

I got used to it very quickly and it informs me of program changes I wouldn’t otherwise necessarily recognize. If I had to go back, I’d readjust, I’m sure. But I do like them.

I’m waiting for my custom tips to come. These slip out too easily.

WH

@berettadm1 said:

I want her to also correct this muting issue UNLESS this is a normal Phonak feature which shouldn’t be modified.

Seems to be normal now for new Phonak hearing aids, but I also don’t like it. I used to have a mute program at the end of my program cycle.

My audiologist is excellent.

However, I hd trouble communicating with him

So I started making a list on my cell phone as I had problems; even time of day, and day.

Then a couple of days before my appointment I sent him an email of this “journal”. It helped immensely. He called Phonak before I went in. The next appointment produced much better results.

DaveL
Toronto

I also send my Audi a note containing the issues I’m having prior to my appointment. I also take pains to not sound negative, etc.

Glad you are receiving the corrections you requested.

Figured it out finally. Just slide the sound/ambient bar all the way to sound untill it stops then go back and turn sound to comfortable level and you can hear TV and mics will stay muted

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