Phonak Nathos Auto M hearing loop mode

I have these Phonak HAs as well and the T-Loop function doesn’t appear to have been programmed, Seems strange to omit for such a universally utilised function. Is there any reason an audiologist wouldn’t just automatically activate this feature in HAs capable of it?

@markc55555

NHS are a bit useless when it’s comes to actually activating useful programs.

You’ll have to ask for an appointment and get it activated.

Look up Speech in Loud Noise and Speech in 360 (used to be called ZoomControl), both very useful programs to use.

Picked up a Phonak TV Link II (includes a Compilot II) and RemoteMic from ebay. Also picked up a Roger Pen and Roger X reciever.

I can hear the test sound through my HA’s but no steaming connections. Tried the TV Link, RemoteMic, phone, iPod via wire phono lead and Roger Pen via the Roger X none of them stream to the HA’s.
The TV Link, RemoteMic and phone all pair successfully with the Compilot II.

Just returned from a repair apppointment with the NHS Audiologist who switched on T-Loop and Roger steaming but couldn’t find a way to activate the HA’s to connect with the Compilot?

Next stop is the speciaist NHS Audiology department at the Royal Surrey Hospital (in Guildford).

Is there anything I can say/suggest to help them configure these HA’s to “talk” to the Compilot?

Thanks

Mark

Some of the older HAs need to be cycled through the programs with the button to enable the TV link, I think. Someone else just went through that.

WH

@markc55555

As it’s a second hand ComPilot, you’ll need to have it factory reset to get rid of the old owners linking.

Or if the audiologist can’t figure out how to factory reset, then ask for it to be linked to your Aids. I’ll be very surprised if the audiologist can’t do either.

@michael1

Yes that can be done via the software without connecting the Aids.

@Zebras said:

As it’s a second hand ComPilot, you’ll need to have it factory reset to get rid of the old owners linking.

Or if the audiologist can’t figure out how to factory reset, then ask for it to be linked to your Aids. I’ll be very surprised if the audiologist can’t do either.

The audiologist had good click around in the Target software but couldn’t work out how to link the Compilot to the HA’s. I was watching intently and in fairness there were now menu options that mentioned Compilot! She didn’t even attempt to reset it…
She did switch on T-Loop and enabled Roger Direct but of course with the setup I currently have the Roger Pen connects to the Compilot (via the Roger X) so you still need the Compilot connected to the HA’s…

Its crazy that owner/user can’t perform a factory reset on the Compilot but there we are .

Hopefully the “Hearware@RSCH” specialist at the Royal Surrey will be able to help.

@markc55555

To link it, you connect it to the computer via a USB cable, with your Aid settings open on the computer. Then you’ll be able to use it as a remote control as well. Then exit the software and save to ComPilot.

Quite simple really. I’m quite shocked as how poor some audiologists knowledge are.

Did the audiologist add the Roger program within the hearing aid programs or on the ComPilot programs? Sounds like she added it via the hearing aid programs which means it won’t work via the ComPilot.

Yes tried that but as you say it doesn’t clear the connection to specific HA’s.

Got another appointment at the Audiologist who will hopefully be able to reset it or group it to my HA’s,

@WhiteHat said:

What if that is exactly what you are trying to remove?

That removes the bluetooth pairing as well, but to identify
(Group) to the hearing aids,yes you need to use target software to do that.

Success!!!

So the “HearWear” service based at the Royal Surrey Hospital were able to pair the Compilot (II) to my Nathos Auto M’s. The TVLink, RemoteMic and Roger Pen (via the Roger X in the Compilot) all work perfectly. The Roger Pen in particular is brilliant!, a revelation in group settings

My next quest is to try and get the remote settings to work. It seems that this functionality was supported on the Nathos M’s (Venture Platform) by the Phonak RemoteControl App through the Compilot. The RemoteControl App has now been superseded by the MyPhonak App. Sadly the MyPhonak App only supports direct connections via Bluetooth to newer Marvel and Paradise HA’s NOT to/through the Compilot

According to Phonak’s website the RemoteControl App isn’t supported beyond IOS 13 and so is now unavailable for download. https://www.phonak.com/uk/en/support/faq/apps/phonak-remote-control-app.html2

The RemoteControl App allowed adjustment of “Speech in Loud Noise” and “Speech in 360” So I can’t use these features.
https://www.phonak.com/content/phonak/uk/en/support/product-support/accessories/phonak-remote-control-app/_jcr_content/par/downloads/productdownloadspar/download/file.res/User_Guide_RemoteControl_App_210x280_GB_V2.00_029-0336-02.pdf8

Is there anyway to download Phonak RemoteControl App? It might still work (unsupported) on later versions of IOS

I’m thinking it’s probably better to start a separate thread on this?

@markc55555

I couldn’t get the App to work on my iPhone which has iOS 15.

EDIT - it can’t find my ComPilot even tho it’s in pairing mode and Bluetooth is on.