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Phonak sphere not working

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Has anyone any suggestions. I tried Sphere demo units for 2 weeks and the Sphere program worked, initiated from the Automatic program, or manually choosing the program. In both cases noise reduction and speech audibility was everything I could expect.
I then ordered a set through my audio who copied the set up from the demo units. No noise reduction from Sphere either initiated from automatic or manually.
The program appears to be active, the settings are changed and the battery remaining life indication reduces when Sphere is manually initiated
I am waiting to get a replacement pair, but realistically the chances of both units having a hardware problem is very remote.
I don’t want to open up Target and look at what is happening and upset the audios setting.
Is there any setting in Target which could explain this problem. There is not point in getting a new pair which behaves the same (although it would prove it’s not the hardware)
Any ideas?

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When using Sphere manually, you should be able to view and adjust the settings from the Phonak App, without having to initiate Target.

Try out by selecting Spheric Speech, in the App, and hitting the ‘Adjust’ button to view the current settings…any changes that you make to the settings will only affect that particular (manually selected) program.

You can take some screen shots on your phone of the before-and-after settings so that you can keep a record of your changes.

HTH Peter

Thanks for the suggestion. When I initiate Sphere manually and adjust, I can see the settings. Noise reduction is already set to Max. The problem is that although it looks OK, it is not doing anything extra, that I could
not get by adjusting one of the other programs. It is as though the actual Sphere processors are switched off.
Not at all like the demo units, where I could hear an immediate and dramatic reduction in background noise. Is there a Target setting which could explain this?

Yes, and you can safely open Target and download your current setup from your Spheres and look at it without changing anything.

I have Sphere mode disabled in Automatic mode because I want to control it manually. But if I didn’t have Sphere mode set up as a manual program, it would never come on.

Seems like your set of are defective.

I find it hard to believe that both ears could faulty but who knows. I will be getting new ones next week so I will see. Could they be non Sphere Audeos. The app says they are Spheres
Tom

Edited

I think they self-identify. I wonder if one is defective and the other fails because they are not talking to each other. I just did some testing with my I90s and I can have one on in Spheric mode without the other one on. But you could experiment with it too.

Well, I got a new replacement pair, and they are not working any better.

To recap, there appears to be no additional noise reduction in sphere mode. I have a separate sphere program set up which does not do anything extra, and of course the automatic should be switching to sphere in noisy conditions.

The battery life remaining reduces when I turn on sphere so it is definitely activating.

I can get some noise relief by raising the NR in ‘adjust’ but in the sphere program it is almost at max, before I adjust.

My Audio says everything is set properly.

My question is, is there a basic NR setting in target for the sphere mode which could be set too low?

I don’t want to go in to Target myself as I may mess something else up, at least until I know what I am looking for

Thanks for any help

tom

You should post your so that we can better assist you based on your loss.

I was told by an audi before I purchased my Spheres that there may be situation where I would still need my Roger On. I’ve gotten in the habit of documenting venues I have been to and recording background noise using the Decibel X app. It turns out she was right. If the noise is above 75 db, it’s game over for me. I was in an 80 db restaurant yesterday and needed my Roger On to hear the waiter and the individual across the table.

Here is a screenshot of Phonak Target’s options for Spheric Speech in Loud Noise. You can adjust “Soft Noise Reduction” but your question is about “Noise Block” There is no adjustment because “Noise Block” is set at max.

Most people aren’t aware that there is a limit of 3 hours in which “Spheric Speech in Loud Noise” is available. After 3 hours the program is no longer available, until the next recharge, which will reset the 3 hour clock. This feature was able to be turned off in previous versions of Target, but it’s gone in Phonak Target 11.0

Google says the following: Phonak Target 11.0 and battery save mode
Phonak Target 11.0, the fitting software for Phonak hearing aids, doesn’t directly have a “battery save mode” within the software itself. I know the ability to turn off battery save was there, as I turned it off. Perhaps someone else can confirm?

Someone told me an algorithm with slower compression would help with speech comprehension in noisy environments. I tried v5.0a I found it too harsh while watching TV and there is action, and it’s horrible at soft speech, both in person and TV. I’ve always been a fan of Adaptive Phonak Digital, and currently I am using Adaptive Phonak Digital Contrast 3.0 which offers slower compression. It seems to be the best of DSL v5.0a and ADP 3.0

Screenshot (28)

Screenshot (29)

Thank you for the replies. Thank you for the Target screen shot. I will study that later but from what you say it is not a setting problem. It is not a 3 hour limit issue so far as I can tell. In answer to the query, yes, I am using exactly the same domes as I used on the demo unit.

I am now at a loss. Should I just return them and wait for something better? I just cannot understand how the demos could have been so different!

tom

Perhaps the domes are slightly different, for example, they have softer silicone than in the trials?

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