Phonak Spheres 90 Bluetooth disconnect and reconnect

Yeah that makes sense. I’m thinking maybe I’ll have to upgrade to the iPhone 16 because if I understand right the iPhone 16 is also Bluetooth 5.3. Not sure if that makes a difference but maybe it does. I do to spend the money because my old iPhone does still work.

I’m in week one with Spheres 90 after 1st pair stopped working . Now these are working except Bluetooth keeps going in and out on phone calls and streaming music. I have IPhone 15 pro with 18.2 . I’m still in trial and considering switching to Oticon Intent if this is going to an ongoing issue.

I contacted Phonak and this is what they said:
Hello,

Thank you for contacting Phonak. We apologize for the Bluetooth disconnect and reconnect issues you’re experiencing with your hearing aids.

To address the connectivity issue you’re facing and to re-establish a connection between your hearing aids, please follow these general steps:

Please make sure your phone software is up to date and reboot your phone before beginning.

Unpairing Phone Call Connection:

1. Navigate to your phone’s settings app
2. Open the settings for Bluetooth
3. Locate “L or R-Phonak Hearing Aid,” NOT “LE_L or LE_R-Phonak Hearing Aid” (This may be listed as something different if your audiologist has changed it)
4. Tap on the settings icon on the right side. This may show as a small blue circle with the letter ‘i’ inside, or as a small gear.
5. Tap on “Forget Device” or “Unpair.”

Pairing Phone Call Connection:

1. Turn both hearing aids fully off and back on. Your hearing aids will be in Bluetooth pairing mode for 3 minutes after they turn on.
2. Select the option to “Scan,” “Pair New Device” and/or look under the “Other Devices” section.
3. Tap on the “L_ or R_Phonak Hearing Aid” hearing aid connection.
4. If you see a Bluetooth pairing request on your phone after you select it, make sure to agree to pair.
5. You should now be connected for Bluetooth streaming for phone calls and audio.

We do find sometimes depending on the phone settings, that can happen. Here are the settings to check:

1. Go to your phone settings
2. Go to Accessibility
3. Go to Touch
4. Go to Call Audio Routing
5. Make sure this is set to Bluetooth headset. If it is set to Automatic, that is when the phone decides where the sound goes, and sometimes it can switch from a headset/hearing aids back to the phone.

If that was the problem, you should also make sure system sounds on your phone are off, usually it is these sounds that prompt that switch.

1. In your phone settings, go to Sounds & Haptics
2. Go to Keyboard feedback, touch that and then turn off sounds
3. go back to sounds and also turn off lock sounds
4. go to Display and Brightness
5. Turn off “raise to wake”

If you are still having trouble, we would recommend reaching out to your hearing care provider for in person assistance to troubleshoot your issue.

Warm Regards,

Consumer Technical Support

After updating my phone to 18.2 I’m not having the problem. Once in a while, but like it was.

Ok so I changed the settings that Phonak suggested and it seems to have worked. I haven’t had any disconnects since I changed the settings! If that changes I’ll let you know.

Ok, so as I said I changed the settings that Phonak suggested and it seemed to work but the dropout are back. Not as bad but still there. I put my Lumity’s in just to see if I get any dropouts and found that they are rock solid. I really hope that Phonak comes up with a firmware upgrade because I really do like the hearing aids but I hate the dropouts!

i have the same experience. The restart and repair on all devices appears to make the dropouts a lot less frequent and shorter in length, but after a few days they were back. Making it unpractical to use for videoconferencing or listenings podcasts.
Not sure it was coincidence ( regression to the mean) or really related to the repairing. After a second repair it appeared better, but not as clean as the first time.
My audiologist days a previous Phonak model had similar issues that were eventually solved with a firmware update. Fingers crossed.

Sure, I have a Moto g84 5G running android 14 and Bluetooth 5.1. Had mig infinio sphere aids for about 8 weeks. I have been getting the aids switching off and immediatelty back on quite often, at home in the car, etc. Also when streaming radio, radio websites and podcasts seems to run fine then I get the “Norman Collier” effect with sound dropping in and out, stop the media app and restart and all fine for a bit then off it goes again. Done all the things you would expect, unpair, rebott repair for both Bluetooth and myPhonak app with no joy. I have been in touch with my provider and one of the suggestions by Phonak Tech Support has been to “Change the Bluetooth connection for phone calls from adaptive to fixed bandwidth. This can be done in the myPhonakapp settings* or by the hearing care professional in the fitting software”. * (How to change the Bluetooth® bandwidth in the myPhonak app settings?30). I have done this today so early days yet. Initially they suggested that phone software is often an issue, but my previous aids (Phonak Audeo M90-R) worked perfectly with bluetooth so I challenge that suggestion. Will have to see how the Fixed Bandwith setting works over the next few days but in the meantime still chasing Tech Support for a proper permanant solution.

Also had this issue which was very frustrating. Spoek to Audiologist and he spoke to Phonak and I implemented a fix which so far is working well - disable “Stay Connected” in the Phonak app. I followed all the other steps recommended by Phonak ion this post to no avail - so after receiving audiologists advice - I deleted the app from my iPhone 15, reinstalled and when prompted, did not turn “Stay Connected” on but click on the option to turn on later.

Welcome Joe. Is Bluetooth stil ok?
Turning off ’ stay connected’ never did anything for me. I understood that worked just for the Bluetooth LE connection used by the app, not classic Bluetooth used for audio. Unless it is interfering in some way.
I now have the latest iPad air and latest MacBook Pro, so Bluetooth 5.3, but Bluetooth is still unreliable. I cannot use it for an online meeting at work. Every 2 minutes or every 10s dropsouts jbof multiple seconds.
Listening to podcasts is often ok, but sometime unbearable.

It’s Bluetooth. 20th century junk.

Ýes have same problem when streaming on samsung A8 tablet with my phonak audeo 90. Only fix could find was to close app completely by restarting phone. Not ideal but works for me

I’ve been trialing these aids for 3 weeks and I’m getting really fed up with the unstable connection. My resound squared nine never gave me any issues. Now whilst the app shows I’m connected when I play something or take a call it doesn’t actually come through. Perhaps it connects to my laptop for a team meeting but then not to my phone and vice Vera
My audiologist replaced them but the problem is exactly the same
This is causing me problems in my work. I can’t keep taking time to reboot and repair everything. Major loss of points phonak!

Not to mention how hard on finding it to get them adjusted to provide natural clear sound.

Some applications do not release a Bluetooth headset when they are not using it at the moment. The Spotify app on ios and ipados does this. So even if I play music on my streamer with speakers through Spotify connect the Spotify app will stream silence to my HAs. This prevents me from streaming from my iPhone to my HAs.

That is just how Bluetooth classic works. Not much phonak do about it. Bluetooth classic can connect to two devices, butt only one can stream to it at a time. Nothing else you can do about it but complain to the manufacturer of the app or manually manage connected and disconnects.

I have made automations on my iPad that disconnect the streaming connection to my HA and then start Spotify. I placed it on my home screen and use that to start Spotify.