Skip to content
HearingTracker
Log in

Phonak 'Spheric' mode not effective

43 replies1.7k viewsLast reply

Jump
Link to this topic
Reply

My audi charged me $120 per ear for taking the impressions and sending them off to Phonak. I did get new receivers built into the cShells. I adjusted the fit myself since I bought the Spheres online through Direct Hearing, and for doing so, my audi gave me the cold shoulder on fitting them (Direct Hearing would do it online). She did remove the original receivers and their wires and attach the new receivers with their cShells to my Spheres. It's easy with the right tool, and any who services Phonak should have that tool. That was almost two years ago, so my memory is a little foggy.

Sonova owns a chain of hearing aid clinics that used to be called Hearing Connect, but the name changed about a year ago to AudioNova. I went to one in London, Ontario, last year on vacation when I clogged the Cerustop filter in my left HA, and the service was great. I thought if I had any serious fitting problems in the future, I'd go to a local AudioNova clinic in San Antonio rather than dealing with my recalcitrant audi (at the time I got my Spheres, my insurance would not renew for two years, and at age 78, I didn't want to wait that long).

@jim_lewis said:

attach the new receivers with their cShells to my Spheres. It's easy with the right tool

No tools necessary for infinio aids. Just proper technique. There is a good YouTube video on how to do it, I believe. After a couple times it is no big deal.

Some have broken receiver wires doing it, not sure where it went wrong. I suspect if it were the wires of the cshells that would make you want to cry if they were damaged. But you won’t likely be unplugging those unless they are already broken?

WH

I suppose slipping short pieces of vinyl tubing over the tips of needle nose pliers (yes, I know there is a manufactured version of this) might give a god firm grasp on the wire and help some with the correct angle to pull the connector out. But my thumb and index finger work well.

WH

In reply to @WhiteHat

@WhiteHat said:

No tools necessary for infinio aids. Just proper technique. There is a good YouTube video on how to do it, I believe. After a couple times it is no big deal.

You're right. I seem to be misremembering. Here's the official Phonak video: https://youtu.be/M86e9IJXtoo7

Some folks have broken their receiver wires by attempting to just pull the plug out (the official method). Perhaps my faulty memory is from my audi trying to remove the original receiver wires to attach the new cShell receivers. With the force she was willing to use, she couldn't pull the receiver plug out of one , so she came up with a hook-shaped tool that she used to pry the plug out of the HA body. I don't know that I'd try anything like that myself, but at the time, I figured the HAs were under warranty, and as a Phonak-approved audi, she and Phonak would be covering any damage done. She managed to pull the other wire out without using her tool.

Related discussions