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Phone Distortion via Omnia 9 bluetooth

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For months, my Omnia 9 has had distorted phone volume only via Bluetooth (on speaker, it’s fine). So far, my audiologist has struggled to diagnose it, as did Resound Tech support. The volume is clearly over-modulated/distorted coming in; turning sound down doesn’t help, though turning highs (EQ) down is some benefit. I believe I’ve tried every reasonable setting you could name (Resound only mirrored my own attempts), and loaner hearing aids are the same. Any deeper dive answers?

Thanks for the reply. I went the same direction as your post, except that the did the same thing on a different phone. And since I last posted, Apple did a full diagnostic on my iPhone 14 and found it fine. I even wrote the original seller to double-check refurbishing; nope, the phone was brand new when sold a couple years ago. At this point, everyone has given up. I wrote ReSound to ask if this is how they leave such unresolved issues in order to at least see what form of management response I get, if any.

Thanks for the reply. No. The problem is that it seems EVERY possible setting/option has been tried, including a rebuild of the hearing aids before the warranty expires. At least two experts–from ReSound and Apple–have tried their hand at a fix. Someone needs to suggest an unusual, atypical solution because it SEEMS that anything you’d think of has been tried.

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