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Pulled the trigger on Jabra's

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Edited

Had my appointment today at Costco for testing and recommendations for new aids. I felt they did a pretty good hearing test, better than what Kaiser does, but slightly less than my old audi did. The only difference being my old audi did a lengthy WR test where Kaiser and Costco only do maybe a dozen words or so per ear. Costco audi is a with 10 years experience and seemed very knowledgeable. I felt comfortable with her. After testing, her first recommendation for my loss was the Jabra, which surprised me. I was ready to go , but would prefer not to. With the power receivers I still would have a lot of gain available for future adjustments. I asked about the KS10 with 100 or 105 receivers and she said she wouldn’t recommend them for my loss and that the Jabra Pro’s would be the only type she would advise. Otherwise her next recommendation was the Brio BTE. She let me trial the Jabra’s in the store and I really liked them right away. She tweaked them a little from my feedback and balanced them out and walking around the store was very comfortable in such a loud environment. I talked to another guy waiting for his aids to be cleaned and was able to understand words very well with all the background noise. The audi being female, I also could hear her well even masked and with the noise. After 5 minutes I didn’t want to take them off (putting mine back in was a bummer).
Needless to say, I pulled the trigger and placed my order for the rechargeable ones, $1899 out the door. Using double power domes (what I use currently in my old aids), I had zero feedback, even when cupping my hand over my ears, so we decided to wait on custom molds until I am fully fitted using and see how it goes. They advised about 5-7 days until they will be ready for pickup. Will update once I get them get them. Have been lurking here for months and can’t thank you all enough (and this site) for the invaluable information and replies.

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My Costco’s typical on the is to do the first 10 words and if I get 8-10 correct, stop, but use more words if get less than that. I’m guessing you might get 8 or better on your left, but probably not on your right.

I’ve been very happy with mine so far. I prefer the molds, even though my loss doesn’t really require them, just due to comfort. The power domes for me just were annoying.

I would suggest that you have the add the program ultra focus as I think it is better for restaurants and such in general. However if you have both you can compare :).

Have to say after nearly 6 months, I like mine. They work well, seem sturdy, and very comfortable. They are my first actual aids, so it took me a while to adjust, but all is well. Hope they work out for you!

You don’t mention M& receivers. I presume the loss in your right ear is too great for those. I’d be interested to hear whether your Costco made any remarks about standard receivers vs. M&RIE, even in general use with other customers.

Correct Jim. Do you know if the standard receiver is the same as the M& and M&RIE is a software setting or are they completely different receivers? I see some of the do-it-yourselfer’s say that they can turn on/off M&RIE?
Can anyone advise why the Costco wouldn’t recommend the KS10’s with power receivers, in layman’s terms? She said something about a better floor level at the freqs I need increased and got further technical and went way over my understanding. Just curious because I really like the better connectivity of the KS10’s but word comprehension and speech understanding are my priority. Glad to hear others like their Jabra’s but the reviews for the Jabra app and the Resound app (same app, different name) are awful. Most of the issues involve Android phones and out of sync issues. I have a Samsung S20 which seems to support Bluetooth 5.2 Does anyone know if 5.2 will be pushed to the Jabra’s as a firmware update in the future? I owe less than $200 on it and Tmobil is offering $800 trade in for it so I could turn it in and get an iPhone 13 if the connectivity is that much better and if I can avoid any out of sync and app issues. Any thoughts on that?

The standard and M& receivers are two different receivers. The M&RIE receiver is slightly larger, with a bulge to accommodate the microphone. The mic will have a tiny white in it.

In reply to @mr.smithster

To best of my knowledge, S20 supports 5.0. I don’t think it makes a lot of sense to look at hearing aids in terms of bluetooth versions, but more in terms of features and compatibility. The S20 should work ok as it’s compatible, but an iPhone 13 would give you Made for iPhone features including two way streaming. No idea what your out of sync issues are about.

Edited

I don’t have my aids yet so don’t know if I will have out of sync or compatibility issues with my S20. I thought I saw somewhere that the S20 was 5.2 compatible but I believe you are correct, only 5.0 with the S21 offering 5.2. I am reading that some think Resound and Jabra will update to 5.2 soon and that may alleviate the issues with Android phones that offer it. Go to the Google Play store and look at the reviews for the Jabra Enhance Pro app if interested. I am just hoping to get ahead of this problem and also connection issues mentioned with Android phones in the app reviews. Unfortunately I only read the reviews after my purchase since my instructions after purchase was to download the app before picking them up at final fitting. Otherwise I would have brought this up with the audi. Worse case scenario is if I have issues to get an iPhone, even though I am not keen on Apple. Thanks for the replies
Pic of Jabra app ratings…

Screenshot_20211211-104918_Google Play Store

I haven’t found any apps that have good ratings. They are all pretty poor. I think the jabras work a little better with ios but I don’t really see that as a reason to switch unless you’ve already been considering it.

Yeah but don’t read into these too much, you’ll find the people complaining haven’t a clue how to use the App correctly, I’ve used Widex, ReSound, Signia, for many years without any real issues.

In reply to @mr.smithster

@mr.smithster said:

… Jabra will update to 5.2 soon and that may alleviate the issues with Android phones that offer it. Go to the Google Play store and look at the reviews for the Jabra Enhance Pro app if interested. I am just hoping to get ahead of this problem and also connection issues mentioned with Android phones in the app reviews.

I agree with @tenkan that the reviews don’t mesh with my experience with the ReSound Smart 3D app (the only one I’ve ever used other than trying the others in DEMO mode before deciding, in 2018, that I liked the ReSound app the best). The Smart 3D app has worked fine for me with a Galaxy Note 8 (2017 vintage, Android 8) and an iPhone 6S (2015 vintage, iOS 14 and 15). Now I’m using my wife’s iPhone XS Max hand-me-down (awaiting iPhone 14) and the XS Max works great with the 3D app and connectivity - very fast and responsive compared to Galaxy Note 8 and iPhone 6S. You can try out the 3D app in DEMO mode on your S20 - just remember to turn DEMO mode off when you get your aids!

Here’s ReSound’s official list of Android phones that support direct streaming. The S20 is on that list:

Direct Android Streaming Devices

  • Google Pixel 5
  • Google Pixel 4 XL
  • Google Pixel 4
  • Google Pixel 4a
  • Google Pixel 3 XL
  • Google Pixel 3
  • Google Pixel 3a XL
  • Google Pixel 3a
  • Samsung Galaxy S21+
  • Samsung Galaxy S21
  • Samsung Galaxy S20+
  • Samsung Galaxy S20
  • Samsung Galaxy S20 Ultra 5G
  • Samsung Galaxy S10+
  • Samsung Galaxy S10
  • Samsung Galaxy S10e
  • Samsung Galaxy S9+
  • Samsung Galaxy S9
  • Samsung Note 20 Ultra
  • Samsung Note 20
  • Samsung Note 10+
  • Samsung Note 10
  • Samsung Galaxy Z Flip
  • OnePlus 7T
  • OnePlus 7Pro

Source: Jabra Enhance Pro PM | Jabra Support6 (click the + sign to the right of “Compatibility”).

Edited

In reply to @tenkan

Agreed. Most people who review apps have no idea how they’re supposed to work. I’d say Resound has the best reputation for hearing aid apps. That said, many of us prefer not to use apps and prefer to either leave our hearing aids alone, or perhaps control them with a push button.

In reply to @MDB

This is exactly what was done did on my visit. She even mentioned that I just qualified for doing additional words. In my case the score worked out the same with the additional words as it would have been without.

Thanks. May I ask if others are using iPhone or Android?
I do see the Resound app has pretty good reviews and they are the same app so not sure why the bad Jabra reviews.
I really was impressed with the Jabra’s even with just a quick adjustment so can hardly wait to get them.
And on WR scores, you are most likely correct. I still have pretty good scores, the commented that I must wear my aids all the time because my brain can still recognize word sounds. She also commented that my Kaiser audi over amplified the masking volume during my test, so my BC is actually better than what Kaiser said. Kaiser blasted the masking volume to 105db

I am using iphone. The app works very well - my only complaint (and I think this would be generally true of all apps) is when I open it can take anywhere from 5-20 seconds to reconnect to the . With the iPhone you can use accessibility features to change HA settings with a triple click of the power button and that seems always connected, although only works most of the time.

I haven’t used any of the features of the app like favorites or locations though.

I was looking at the wrong Resound app. The ReSound 3d app has the same Android issues as the Jabra with recent reviews just as pitiful. I don’t just discount bad reviews. Not when the majority of reviews claim the exact same issue, and the same exact issues on both apps. Resound replies to the bad reviews with a lame canned reply asking the reviewers to email support, but from follow up reviewers, Resound appears to ghost them and it’s been many months of these exact same issues. Now not sure if I even want aids from a manufacturer that cant seem it fix such a major issue. :thinking:

@mr.smithster said:

I don’t just discount bad reviews.

The MyPhonak app has a rating of 2.9 in the Google Play Store, 2.3 in the Apple App Store. Doesn’t that mean that you should also cross any Phonak off your list, too? I think quite often it’s only the really frustrated or the ecstatically happy folks that bother to leave reviews in app stores. If you search the forum, you’ll find various folks have connectivity issues with HA’s, particularly after major smartphone upgrades, e.g., iOS upgrades. I only have the Quattros and for the most part the Smart 3D app has been great, even better after “upgrading” from wife’s hand-me-down iPhone 6S to her iPhone XS Max (2018). Many of the forum members are pretty tech savvy and you don’t find too many serious complaints, AFAIK, about the MyPhonak app or the Smart 3D app on the forum or other apps for major brands. The Google Play and the Apple App Store users are probably more “normal” people. I wouldn’t buy hearing aids mainly based on app reviews. The general opinion on the forum seems to be that all major brands make pretty decent hearing aids and their associated apps work. If you had an iPhone, you wouldn’t have to worry so much about the HA OEM app as the basic features of HA control are baked into iOS and any MFI OEM’s app just piggbacks on top of that. So when you’re saying the app must be terrible, you’re saying (for iPhone) that Apple doesn’t know what’s up when it comes to audio functionality. I don’t think too many people would buy into that. It might be more productive to actually try out some of the HA’s you’re interested in rather than providing hearsay feedback based on you-don’t-know-whom’s opinion from app store reviews, e.g., exaggerated example, maybe some of the bad Phonak app reviews are from ReSound trolls, etc.

Edited

I’m not saying the apps are terrible. I am saying the reviews for the apps are terrible. I don’t mean to offend, but those are the ratings. I am just wondering why such terrible ratings. And if anyone would read the reviews, they would see it doesn’t appear to be some odd conspiracy but seemingly honest reviews from frustrated users. Education is what I thought this site was for, not burying heads in the sand.
I can’t really just demo the apps without the aids because the issue is, incompatibility at random and unpredictable times.
Anyway, hoping my experience is as good as yours and thanks for your feedback.

I will be getting mine Saturday and will let you know my initial thoughts after fitting.

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