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In reply to @carol_hawkins_aud

@audiogal said:

Here’s an email I got from ReSound:
“Following the market release of iOS 8, ReSound has conducted thorough testing with the new operating system, including the new iPhone 6. The version released to the market has at times shown some performance issues, in particular around connectivity and multi-device support.
At this point, we recommend waiting to install iOS 8 until an updated version is available to resolve these issues. In the event that you or one of your patients have already installed iOS 8 on their device, we recommend turning off Bluetooth on devices you do not want to connect to as you have done with iOS 7.
iPhone 6 and iPhone 6 Plus come pre-installed with iOS 8 so you will experience the same functionality described above. We anticipate these issues will be resolved with a future version of iOS 8.
We are working diligently with Apple to implement adjustments to their next version of iOS 8, but timing for the update has not been confirmed. We will keep you informed when an update has been released from Apple.”

Is anyone holding off on the iPhone 6 or reverse… waiting to get the LiNX once this is fixed?

Looking for suggestions here, should someone just go head with the purchase or wait?

@dan84 said:

Is anyone holding off on the iPhone 6 or reverse… waiting to get the LiNX once this is fixed?

Looking for suggestions here, should someone just go head with the purchase or wait?

I have a i-phone 5s and have no problems with the resound smart app except for one. I don’t often stream to the aids except for telephone calls which works fine but once in a while if I try to stream a radio station or a talk radio app to the aids it won’t stay on… It plays for about 45 seconds shuts down and after another minute starts again for another 45 sec. again and again. They will play fine thru the phone speakers but not the aids, is it an apple problem or resounds?? waiting to find out…Its not the aid batteries it happens fresh ones or not…

@Iceman said:

I have a i-phone 5s and have no problems with the resound smart app except for one. I don’t often stream to the aids except for telephone calls which works fine but once in a while if I try to stream a radio station or a talk radio app to the aids it won’t stay on… It plays for about 45 seconds shuts down and after another minute starts again for another 45 sec. again and again. They will play fine thru the phone speakers but not the aids, is it an apple problem or resounds?? waiting to find out…Its not the aid batteries it happens fresh ones or not…

Hi Iceman,

I also have a 5S and stream internet radio via the IHeartRadio app. To date I have had no issues whatsoever with the /streaming combination - everything works fine for me. I’ve also just upgraded to iOS 8.0.2 and again so far everything is good.

In reply to @Don

It is my understanding that streamed music is not processed by most of the normal mechanisms. It is not clear to me what, if any, impairment-specific processing is performed on streamed music.

My Linx HA has a “Music” program configured which presumably implements the type of adjustments that you suggest.

But none of the HA programs are activated/relevant for streamed music.

In reply to @Pavane

[quote=Pavane;113061]I’ve been testing Linx 9 for about a month under travel conditions with tours, entertainment, noisy dinners at big tables and more. I tested the Linx 8 for a few weeks before. Huge difference to me over my old (6 year old Rexton Cobalt)–like 100% better, with the 8s being 75% better. My husband can’t believe what I am hearing. I don’t use the app much, but love the settings on the phone, especially getting to precisely raise or low the sound. I have a few frustrations and am going for a tune up. Would appreciate the right ways to describe my issues to my audi. I am her first Linx user and the rep actually flew in to help set mine up and I know I’ll get good support. (Very small town here.)

  1. Music. I listen to classical music all day while I work. When their is a high-frequency sound, especially violins, the HA literally screech (over-modulate?) I am guessing that these have been set to really boost the highs (for speech), but I need to tone these for music. Can this be done? Right now, I am listening to music and another characteristic of the setting is that the keyboard clicks on my computer are very loud! We could soften these too.
  2. When I stream music from my iPhone to my HA, the sound is really horrid, quite tinny. Can I get a setting to solve this? I am not super fussy, but I can’t stand grating sounds.
  3. I do like the restaurant settings, but can I do some sort of custom speech-in-noise?
  4. Is there a way to see (in the app or somewhere) where I am–like which restaurant?

Any other tips?

Thanks!

You might try opening the Smart App and turning off the hearind aid speakers by dragging the volume to the bottom or near the bottom, then boost the bass and treble. Streaming music will then sound much better but you won’t hear things around you as well. If you move the volume almost to the bottom, you may sill hear around you some.

Cicada asks:

  1. Music. I listen to classical music all day while I work. When their is a high-frequency sound, especially violins, the literally screech (over-modulate?) I am guessing that these have been set to really boost the highs (for speech), but I need to tone these for music. Can this be done?

My audiolog configured a “Music” program/mode which I assume is a standard thing and makes a huge difference. I believe it disables some processing features which improve voice intelligibility but distort music

A music program should give you as reach a frequency range as possible and let you hear your music with all of the frequencies as possible. And I can see that helping with voice in a very quiet location but making it very hard to understand in noisy locations.
I am to the point that if I do not have the correct settings I can not hear voices at all in a noisy location. I depend on my aids to block the noisy and help me pin point where the voice is coming from. The aids I have now did that great at first but my hearing has gotten worse and my aids have had to be pushed to the limits so I now longer can here in noisy locations. I am hoping that changes when I get my new aids in a week and a half from now.
I love music and I love movies but both are something that I go to and listen to much less now. And all that I hope for is to be able to hear what is being said to me so I can care on a conversation.

In reply to @DEM1940

Hi I’m a newbie on here and just found out about the iPhone Resound Linx, my audioligst didn’t know much about iPhone Resound Linkx.
so my questio to you are the following:
do I have to walk around with a Phonak like cord and accessory around my neck?
Also do I have to use my iPhone to speak or is it wireless?
Thank you.

Q. …do I have to walk around with a Phonak like cord and accessory around my neck?.. 

   A.  No, LiNX work via the iPhone and hearing aids.

Q. …do I have to use my iPhone to speak or is it wireless? …

   A. The Audio is received in the hearing aids.  You still have to speak into the iPhone.  Not a true hands free situation.

In reply to @lalait

@lalait said:

Hi I’m a newbie on here and just found out about the iPhone Resound Linx, my audioligst didn’t know much about iPhone Resound Linkx.
so my questio to you are the following:
do I have to walk around with a Phonak like cord and accessory around my neck?
Also do I have to use my iPhone to speak or is it wireless?
Thank you.

Either you use the iphone directly, or you have the Resound Phone Clip+. If you use the iphone directly you have to speak into the phone. The Phone Clip+ is true hands free. I wear mine on the lanyard, under my shirt. You can also clip it to your clothing or shirt pocket.

In reply to @KLankford

For those of you that have the LInx hearing aids and either upgraded to ios 8, 8.01 or 8.02 on any iPhone and especially the iPhone 6, there is severe problem with bluetooth connectivity between the aids and the iPhone. I have spoken with Apple support and ReSound several times and was getting the old "It isn’t my problem from both sides, both pointing the finger at the other. Last night, I proved the problem to be Apple’s by deleing the ReSound Smart app from my iPhone 6 running 8.0.2. I then told the iPhone to forget about my hearing aids, restarted the iPhone and then paired the Linx 961 hearing aids to the iPhone without the app even on the iPhone. 18 minutes after pairing, the left hearing aid dropped and I was hearing in mono. About 1 minute and 15 seconds later it comes back online and I hear in stereo again. This contunues ad nauseum for infinity , going off, then on, off, then on. This, beyond any shadow of doubt, proves that the problem is Apple’s ios, not the Resound Smart app or the hearing aids. When I stream the TV sound to my Linx 961’s from ReSound’s device TV device, everything works wonderfully and the sound is great in both ears with no drops at all. Apple excallated the issue to engineering and is supposed to get back to me within 24 hours to give me an update and tell me when they expect a fix to the issue. I will keep you updated.

It appears that the bluetooth is also the problem that I"m having (post182 on this thread) I have also tried deleting the smart app with the same result I guess we both have to wait & see what if anything they come up with…

I have just joined this forum. I’m about to trial my first hearing aids and I’m going to give the linx a go. In order to do this, I will need to upgrade my phone (currently using a 4 so was about time anyway). I’m just trying to work out what to do about the iphone 6 and the ios8 issues. I had been planning to get my fitting done next week and to purchase the iphone6, but I’m not sure if that’s a good idea given the issues with the 6 and connectivity? I don’t want to waste my trial period with a system that is not working properly but I have a couple of particular events coming up that would be really helpful to attend with the aids to see how they go. Can anyone advise me whether the issues people are experiencing are with the bluetooth only or does it affect the resound app itself? Is it still easy to use the aids with the app to perform all the usual functions/setting etc even if the bluetooth connectivity is still buggy for streaming? Obviously, I want to trial the bluetooth capabilities too so I need to weigh that up if it is going to cause too many issues…? Any advice appreciated, I’m really new to this!

Edited

Hi and welcome :slight_smile:

I’m also new to ’s and I’m also in the trial phase with my Linx 961s. I have an iPhone 5S that has been updated - firstly to iOS 8, and then to 8.0.2. So far I haven’t noticed any of the issues that Cicada and Iceman have noticed. I was thinking about upgrading to an iPhone 6 but there is no way on earth I could get that past She Who Must Be Obeyed - even using the excuse “I need it for my HA’s”…otherwise I’d be happy to test it out to see if it is an iPhone 6-specific issue and report back.

One thing I have noticed with the ReSound app tho - and it has only just started happening in the last couple of days - is that when I alter the volume or the bass and treble using the app, there is sometimes a delay of up to 30 seconds before I hear the confirmation beep in my left HA. With the right HA I get the beep right away when I adjust it but the left can (not always) take longer. Not sure if this is iOS 8.0.2 causing this, but it ties in with when I upgraded. It isn’t affecting the working or connectivity of the HAs tho.

Hope this helps.

Cheers,
Richard

Thanks Richard, that’s helpful to know that ios8.02 seems to be working for you (and nice to see another Kiwi on here :slight_smile: I’m a bit nervous because all new phones are coming with ios8 standard at the moment so it looks like (irrespective of the phone) I won’t be doing the trial with ios7. As for the phone, I’m totally playing the “I need it for my ” card with my husband and seeing as I’m the ‘she who must be obeyed’ in our house then I’m planning on it being a successful sales pitch :DLOL
Will be interested to see what the apple tech people come back with for you too Cicada.

I have just upgraded to the iPhone 6 plus and am using iOS 8 not the 8.0.2 as I am waiting for the iOS 8.1 update around the 20th of this month. My hearing aids seem to be working better with it than they ever did with my iphone 5.

— Updated —

I have just upgraded to the iPhone 6 plus and am using iOS 8 not the 8.0.2 as I am waiting for the iOS 8.1 update around the 20th of this month. My hearing seem to be working better with it than they ever did with my iphone 5.

In reply to @wmgeorge

I have just gotten off an hour and a half call wit a senior apple support person. My case had been escalated to engineering on 10-1-14. They asked quite a few questions, starting with have you tried signing out of iCloud. I had not. I told the iPhone 6 to forgwet the hearing aids in settings>general>accessibility>hearing aids. Signed out of iCloud. Restarted the iPhone and then paired the aids and started the ReSound Smart app. They seem to be staying connected now. They indicated it has something to do with iCloud. Relief finally. I’ll update this again sometime tomorrow to let everyone know whether or not they stay connected.

Cicada here again. I am reporting back early. The fix of signing out of iCloud Apple suggested did not resolve the problem. I did report this back to Apple but have not heard back from them. They are doing the same as before, turning on and off. I answered many questions from the engineers earlier today and Apple ran diagnostics on my iPhone. i hope they find the problem and a resolution soon. I am at my wits end…

In reply to @Speckles1

Speckles1, Did you upgrade from an iPhone 5 to the iPhone 6 plus with ios 8 and if yes, did you then restore a backup or bring the 6 plus up as a new phone? I went from a 5S to a 6. ios 8 never worked for me. it started from the time I started using the 6. Are you not having any issues with one hearing aid dropping out and then turning on again and again?

@cicada said:

Speckles1, Did you upgrade from an iPhone 5 to the iPhone 6 plus with ios 8 and if yes, did you then restore a backup or bring the 6 plus up as a new phone? I went from a 5S to a 6. ios 8 never worked for me. it started from the time I started using the 6. Are you not having any issues with one hearing aid dropping out and then turning on again and again?

I set up as a new phone. I have not had any issues with one aid dropping out and then on again so far. The only difference between my iPhone 5 and 6 plus is that the smart seems to take a little longer to star up nothing major sometime 10 to 30 seconds. Which is not that big of a deal to me as the accessibility controls built in to the ios work great

— Updated —

@cicada said:

Speckles1, Did you upgrade from an iPhone 5 to the iPhone 6 plus with ios 8 and if yes, did you then restore a backup or bring the 6 plus up as a new phone? I went from a 5S to a 6. ios 8 never worked for me. it started from the time I started using the 6. Are you not having any issues with one hearing aid dropping out and then turning on again and again?

I set up as a new phone. I have not had any issues with one aid dropping out and then on again so far. The only difference between my iPhone 5 and 6 plus is that the smart seems to take a little longer to star up nothing major sometime 10 to 30 seconds. Which is not that big of a deal to me as the accessibility controls built in to the ios work great

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