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Rexton Reach struggles

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Sorry for a similar Reach post.

I’ve now had had the Rexton Reach’s for a few weeks with minor Bluetooth issues (likely due to old Samsung Galaxy S22+), volume of soft voices, behavior in restaurants, etc. Where I’m really struggling is with the Reach’s seemingly over emphasizing certain sounds to the point where I have to turn them off until I’m out of that particular scenario. For example:

  • last summer/fall evening insect sounds.
  • crunching leaves as I hike through freshly fallen foliage.
  • tire noise. 3 times now, my aids seem to focus on tire noise to detriment of everything else. Turning the aids off and on again helped resume expected behavior.

In each of these situations I tried cycling through all my programs (Automatic, Noise/Party, Television, Live Music, Listening to Music, Outdoor/Traffic) to no avail. I have already been to Costco once where they “turned down the soft sounds.” which improved things a tiny bit, but now I struggle with my wife and daughters voices even more than before (each are very soft spoken). Not a livable trade-off.

Note: this is my fourth pair of aids coming from Phonak Audeo Marvel are retired due to not being able to hold a charge for very long and needing some service.

Maybe I could have described my issues better to the Costco hearing aid specialist/audi. What tuning should I request during my next visit? Should I consider other aids?

Thanks in advance

Start making a list of your issues and take that list to Costco next visit. Then ask if you can take a quick walk around the store to confirm any adjustments help before leaving. Or maybe ask for another tech and start over.

I don’t know things and I have only been in hearing aids for a week, but I also have Rexton reaches and stepping on dried leaves is very loud through my hearing aids. My fitter would tell me that leaves under feet are very loud and two people with Normal hearing would not be able to carry on a conversation walking through leaves. I don’t remember if that was a problem when I had normal hearing though.

Edited

In reply to @Jinxed

Thanks, I did provide a list of my issues to the tech in my prior visit. I’ve requested the tech with the most Reach experience for my next visit to see if that experience can translate to a better ability to tune the aids.

Admittedly walking on dry freshly fallen leaves can be noisy, but the noise level is now much higher than with any of my prior aids.

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