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Signia Portable charger

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Took delivery today of Signia 5AX with portable charger.
Cannot get the charger to work. No leds lit. Tried differdnt cable. Switch makes no difference. Am I doing something wrong? Thks

I don’t have one myself but this video shows you need to push the button in on the front to see the charger status, of course you do need to fully charge it before use, takes 3 hours or so

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