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Some Issues about Oticon Intent

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Hello,

I have been a long-time user of Phonak hearing aids since 2013. Recently, I started using an Oticon Intent 1 — my first Made for iPhone () hearing aid — and I’ve encountered a few issues I’d appreciate your guidance on:

  1. By the end of the day, there is a consistent 11% battery level difference between the left and right devices. Is this considered normal behavior?

  2. I’m using an iPhone 13 with iOS version 17.6.1. When accessing the hearing aid settings via the triple-click of the side button, the interface occasionally stutters. Additionally, when I attempt to change the microphone input, the microphone option sometimes disappears, and I need to toggle Bluetooth off and on to make it reappear. Is this a known issue?

  3. When switching programs or adjusting the volume, the left hearing aid seems to respond with a noticeable delay. Is this delay expected or indicative of a synchronization issue?

  4. Is it possible to designate a primary (master) hearing aid — left or right? My right ear has significantly reduced hearing, yet system tones and notifications are always directed to the right side.

  5. Is the noise reduction feature always enabled by default, or does it require activation through the Oticon Companion or Genie software?

  6. Is there a compatible streaming accessory that supports both television and desktop computer audio transmission?

  7. While listening to music over Bluetooth, I was previously able to increase or decrease environmental (ambient) sound using the physical buttons on my Phonak device. With the Oticon Intent, it appears I need to either triple-press the power button and adjust volume there or use the “Mute Ambient Sound” option in the Companion app. Is there a way to control ambient sound levels directly via the device buttons, similar to Phonak?

For reference, the firmware version of both hearing aids is 1.1.0. I was previously able to configure some of these functions with my Phonak devices, and I’d like to understand if similar functionality exists within the Oticon ecosystem.

Thank you in advance for your assistance.

Kind regards,

Erkam

4 people in this conversation3 min readJump to latest

First off the difference in the battery life is more than likely the difference in your hearing loss. I use a Samsung S23 phone so I don’t know about your iPhone question. The master slave aid I don’t believe is possible to set but your audiologist may know better. The switching program and volume issues I too have on the rare occasion that i actually make changes. I only have the default program. I put my aids on in the morning and forget about them until bedtime. I do stream my calls to my aids as i do audiobooks. I find when the delay becomes to distracting I first disable and the enable Bluetooth on my phone. If that doesn’t help then I power off and back on my aids. As a last resort I forget my aids and pair again.

I am a Phonak user so cannot comment much on Oticon. With Phonak, Bluetooth goes to one hearing aid and that hearing aid send a signal to the other one. One usually chooses the best ear to receive the Bluetooth. I don’t use rechargeable aids, Naidia with 625 batteries, I get a battery beep and change them.

@ierkamacar said:

Is there a compatible streaming accessory that supports both television and desktop computer audio transmission?

Yes, it is, the Oticon TV Adapter 3 (TVA3) is compatible for Oticon OPN/OPN-S, More, Real, Intent

@ierkamacar said:

Is the noise reduction feature always enabled by default, or does it require activation through the Oticon Companion or Genie software?

The noise reduction is always enabled and On in each of the general speach programs, (not in music).
De-activation of DNN noise reduction for any program can only be done via Genie2 software.

Edited
@ierkamacar said:

Is it possible to designate a primary (master) hearing aid — left or right? My right ear has significantly reduced hearing, yet system tones and notifications are always directed to the right side.

Master/Slave not for Mfi/ connected hearing aids. Each aid have separate Bluetooth-LE connection to the phone. So phone notifications are always routed separately toe each L/R aid.

For hearing aid system tones (start up jingle and peeps, etc ) you can change some settings of this system tones individually in Genie2 for each side (left/right) hearing aid. Or you can only have system tones only to one side. Have to be setup via Genie2

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