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Specsavers Audiogram ( Where is it )

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Continuing problem with Specsavers. I am not happy with the new supplied by Specsavers . I had an appointment today to discuss my HA. ( Its not suitable for my needs ) . I also asked if I could have a copy of my sent Via Email . After waiting for most of the day it has not been sent . I called Specsavers ( very politely) if they would remind the audiologist . Still no Audiogram . I will call again tomorrow to remind them . However I am not holding out much hope. Question is…Are they obliged to send it . If I go elsewhere for a test am I obliged to buy a hearing Aid from them.

No, they’re not obliged to send you or give you your .
No, you’re not obliged to buy from anyone, but check if the audio test is free and ask beforehand if you could have a copy of your audiogram.

I found after dealing with Specsavers some years ago, they were not happy to let customers have copies of their . If you are still in your trial period and you return the aid, there won’t be any charge for your test.

IMO, for what that’s worth…Some of Specsavers practices leave a lot to be desired. I would avoid Specsavers whenever possible! Personally, I had a bad experience with them, so I will not be going back, for aids or indeed glasses, I have been getting my glasses there for many years…I have never been refused an , even from the NHS, it is your Audiogram, and you are perfectly within your rights to ask politely for a copy…Cheers Kev :wink:

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