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Starkey Genesis AI with android disconnects

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6 weeks into first with Genesis and older S10e android phone. Wondering if others have as much trouble with the phone app. 4-5 times a day, the phone loses one or the other of the HAs, left or right. About 50% each. Nothing fixes it except power phone off and back on. Also, 5-7 out of 10 calls, even though the app says it’s connected to both HAs, I end up getting the phone audio in only 1 ear.

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Buy a new phone and the problem is solved. Some people are buying hearing aids worth over 5 thousands bucks but are complaining that their 200 bucks phone (or 5 year old ones) isn’t working well with the aids.

No it’s not just you. You need to find a way of unloading the phone legacy pairing connections. If you walk out of range of your aids, the system creates a new link to the hearing aids when you get near the phone again. Eventually this list gets too long and the connection fails (either through time-out or by hitting a ceiling of addresses).

We have a couple of people who have the same issue.

Thanks for the reply. Makes sense, I can imagine how the code is failing in the scenario you describe. That’s exactly one of the things that does happen. I setup the phone to stream to a boom box in my garage, walk outside and back in, and it switches to the . I think I found a way to remove all the old unused left over connections. We’ll see if that helps.

In reply to @Misterref78

I’ve considered that, but my phone (S10e) has no problem with a half dozen other devices, with which it works without problems. Rarely loses a connection, or fails to connect when I turn on a device (like headphones, cars, TV, PC, etc). That seems to indicate the are the problem, not the phone. Since my phone does what I need it to otherwise, I’m not inclined to spend another $500-1000 yet.

Ehm, Starkey don’t work with , they work with BT Low Energy and the Asha protocol, this is not the same. Your S10 is to old for a solid connection, try to find someone with at least Samsung S23 and you will see the improvement.

If you want hearing aids with classic BT then go for Phonak.

Starkey Genesis is much better with Apple.Audiologist gave me this advice and I am very satisfied with the Apple connectivity.

I am having the same issue. It will only work if I turn it off and on again in the box. This is really frustrating. I hope this will be fixed soon. I ordered a new charger that does not need to be plugged in to work. Until they figure this out the should offer the premium box as an option or as At a discount rather than calling it an upgrade and charging full price.

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