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Streaming volume on Phonak Sky L

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Hi,

As I mentioned in other posts already, my son is trying out a Phonak Sky L and today I tried to stream some music from Spotify directly to the HA and although I was able to hear the music myself as I was standing next to him, he was saying that it was too low, which was surprising to me. He says that he listen our voices and other noises louder and the music was too low.

The volume of the Bluetooth connection on my iPhone was around 50/60%. I am wondering how the steaming volume works. Let’s say that I put the volume on my iPhone at the minimum. Is the gain applied by the hearing aids supposed to be the minimum needed to reach his hearing threshold? Also, I noticed that I had the option to limit the output to 85db enabled on my iPhone and the option to “reduce loud sounds” also enabled. Can this be affecting the amplification of the hearing aids? It is a normal Bluetooth connection (they are not recognized as hearing aids), but I’ve marked them as hearing aids in the settings of the Bluetooth connection.

Thanks in advance for your help!

Edited

The audiologist can adjust the volume of the music streaming program with the Target programming software.

It is possible to adjust the Ambient balance:
If you use an external streaming device, (e.g. Phone for music) you can adjust the focus to hear
more of the streamed signal or alternatively to hear more of the surrounding environment.

While streaming you can use the two buttons on the hearing aids to gradually switch between the volume of the microphone input and the streaming sounds.

By pressing several times on the front button , with every button press you will shift more volume to the streaming input and lessen/reduce the input from the microphones, so the streaming music become fuller and the voices and other noises in the room will reduced/cut off - and the music will get a bit louder.

When you press several times on the back button you will switch back to more microphone input while reducing the streaming sounds.

Thanks a lot for your explanation @firenzel

I think that the buttons are disabled on the due his age (5 years).

I am just wondering if it is a balance issue or if he is really not listening well due his loss. I forgot to mention that he is just using one HA at the moment, so the comparison between speech understanding and audibility of music being streamed isn’t easy (as he is using both ears to listen to what is happening around him and just one when we’re trying out the streaming).

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