myPhonak app update 2025

My biggest problem with the old version was that it kept switching to the Bluetooth program. That was wanted when I was streaming audio from TV or phone to the hearing aids. And in that situation there was usually enough volume to drown out whistles from the excessive high pitch amplification. But when there was little sound or background noise the BT program constantly whistled in my ear - very annoying. I found a program called Comfort in noise much easier when not streaming anything. But the old program constantly switched back to the BT program.
The problem is that the new version is that it won’t stay on Comfort in noise either, though it stays there a little more than the old one.

@cwyndham
That just how Phonak HAs work with Bluetooth.

Bluetooth can’t be switched to Manual.

What used to annoy me most, after a Bluetooth event, was that it would default to Automatic, not the last programme I was in.

There are a couple of things I occasionally do to minimise this sort of behaviour.

In Target, I’ve switched the startup programme to “Music” (You can choose any element of Autosense). I’ve also Switched the TV Connector & Roger to “Manual plus beep”. Now, if I’m watching TV with the connector, and Bluetooth interrupts, it will switch back to the TV Connector.

In Android, you can set Bluetooth to “Calls only”. I do this occasionally. Then, when I wish to stream, I switch Audio back on.

Finally, I switched off “Automatic playing of videos” in Facebook. This stopped Bluetooth interfering while scrolling.

There’s loads of Phonak Sky L70 M and SP on eBay now.

Will be good for people who want to upgrade.

I updated my app the other day and it seemed to be working fine until yesterday afternoon and tonight it’s been somewhat buggy. My husband and I went out for our regular Wednesday night dinner at a local Mexican Restaurant. There was a loud table nearby and I wanted to see what program my app was in. However, instead of the usual “automatic” default that I could usually then hit “adjust” to see what program it was in, instead it said “autosense 3.0” and that was it, I couldn’t see what program nor adjust anything. I’ve never seen it say “autosense 3.0” before!
I rebooted my phone to see if that would help, and when it came back on it again showed the “automatic” default program. However, the sound (autosense) instead of picking up that we were in a restaurant or spheric in loud noise program like it did prior to the update, it showed that it was in the music program and every sound in the restaurant was amplified! It was awful…
So I’m not sure what’s going on. Is the autosense in my HA’s at fault, how do I check to see if they’re at 3.0 or 6.0 (if that’s the latest)? What do you think is going on with the app? Additionally, this afternoon the sound quality kept changing, I think the autosense was switching frequently from the outdoor noise (I was sitting by the pool) and this was also quite annoying.

Any ideas?

Could someone please let me know how I know if my Sphere’s are in Speech in loud noise at any one time via the app?

Update. I see if I get the my devices in the app it says which program it is in. But does anyone see that programs are automatically changed depending on the environment one is in?. I have had my Spheres now for a month and am not conscious that has happened so I end up manually changing programs.

@Beryl1

Phone on
In the APP

Autosense displays the program I’m in.

I switched to SPEECH IN LOUD NOISE

So it’s displayed.

Otherwise this is what I do…

I touch the program on the screen
Touch ADJUST at the bottom

It has a vertical display in the APP.
It gives a list of all the PROGRAMS with one checked. Calm or Speech in Noise for instance.

My concern is I feel antisocial immersed in MYPHONAK

Just doing my best.

Phonak Audeo Paradise P90Rs.

Your hearing aids are much better

DaveL

We had an Internet outage a good part of the day yesterday, and I noticed the new MyPhonak app didn’t want to give me my % HA charged without an Internet data connection. I had to turn on my cellular data for the app since our Wi-Fi was out.

I observed this also, albeit with the EasyLine variant. I was in an area that has poor 4G coverage and the app was merrily spinning away. After several minutes I gave up and assumed there was a connection error between HAs and iPhone. Connectivity to Sonova servers needed then?

Is the newest user guide for myPhonak 7 ?

I am disappointed to have to make another unnecessary tap (in addition, in a very difficult-to-reach place at the top of the screen) to make individual adjustments.

Now I have two unnecessary hops through almost the whole length of the screen…

The previous solution, where the “Adjust” button was readily accessible at the bottom of the screen after entering the myPhonak app, was definitely better.

@tenkan said:

You could download and install a APK from the internet for you to try.

Yes, I did it and paired Amplifon with Paradise, and then myPhonak app with Sphere. This required turning off temporarily (only for Amplifon installation) the security settings on my Android phone, but it works! Thanks!

I’ve had issues since I started with the APP and autosense.

If I have a problem hearing then I pull out my phone and start the APP…

That’s not allowed in a meeting. So I can’t hear.

I never know what program autosense 4 has chosen.

And I feel sometimes that this complexity adds stress; it doesn’t help me hear. I’d like to be fly on the wall when they are developing next genertion hearing aids.

Why don’t they give you the option of muting the TV or your environment in TV adapter program. My Samsung TV doesn’t mute the Digital Optical output when mute is pressed on TV remote. Drives me nuts.