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Helping my Mom with her hearing aids remotely

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I know my way around the resound Smart fit software quite well. My Mom has Jabras from Costco, but live 2000 miles away. She’s not getting a lot of help locally due to mobility issues. I used to have my fittings done remotely by my when I first started with my own hearing aids (which were phonaks at the time), and it worked quite well. I also remember widex had a neck loop that could allow them to fit remotely. I now wear Beltones (Jabras rebranded) and I KNOW they can be adjusted remotely. I wonder if there’s a way for me to connect with my Mom, connect to her hearing aids, and make adjustments remotely. What equipment and software would we need, beyond having Smartfit (which I have)? Like an app that connects like was used with me. Could this also work for other brands? Phonak? Widex? oticon? Thanks

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Edited

If that other person is near you … have them come to you location and connect there aids to your computer with Noahlink .

If they are far away then you have two options

  1. You would have to have them at your location for one time to pair there phone and ’s to your computer software … after that you can connect remotely through there Phone .

  2. If they have a noahlink ?? use a remote windows software like Anydesk or there are several others, You would connect over the internet with the friends computer and help them with the Smart fit software.

I do not know the legal and Liability ramifications of programing someone else’s HA’s with out licensing …

The easiest would be to get a NoahLink wireless and have it shiped to her, then , You could use some remote software to connect to her computer and set up the software and download driver on her computer and program her ’s

Yeah I don’t recommend this way,not everything can be done remotely, feedback testing is important, but yeah it can be done, it’s a video call “live assist” from SmartFit to the smart 3D app on your mum’s phone, I don’t know exactly how it works as I’ve never tried it and I only know of one other forum member you used it, plus the remote fine tuning can be sent to the 3D App, but as mentioned you first need to have her connected that one time on your PC, might need to take a visit to see mum and try and set everything up there and then remote support later.

Take your computer and the noahlink and get it set up there … then you can connect remotely.

Test the remote hookup while you are there to make sure everything is set up right.

You will have to report back and let us know how it worked :slight_smile:

In reply to @user172

I thought I would try to test remote fitting … and I can’t find out how to connect remotely.
On the home screen there is a Button that is labeled Remote Fitting … but nothing happens when I click it …
I suggest you do some research … how to do remote fitting , before you go to visit your mother .

maybe one of the AUD. here could help you.

Edited

It looks like you need an accout with resound
I get this massage when trying to set it up. :frowning:

Screenshot From 2025-06-28 15-16-39

To do that you need a GN account number .

Sooo it looks like you are back to option # 2 above :frowning:

thanks for doing all of this research…I doubt I could get a resound account. BUT, could my 95 yo mom use a pc and a noahlink to connect and I run things with any
desk? That might actually be do-able - she’s a sharp one. Thanks for your help so much!!!

She would not have to do much more than turn it on … after you set it up when you are there .
Once you login you can do all the rest …
Download AnyDesk or TeamViewer and do some practice.

perfect solution - I like it. She doesn’t have a pc, but I’m wondering what might meet minimum requirements? any idea? I’ll get her one - it’s for her brithday anyway

It doesn’t need to be a rocket ship system. Access to the internet and a USB for the noahlink. Just not a mac.

WH

“Just not a MacBook”
Or a Chromebook, actually surface Pro as well ; )

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