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Low Microphone Volume with Jabra Enhance Pro 30 & Pixel 9 - Acoustic Phone Program

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I recently got a pair of Jabra Enhance Pro 30 hearing aids at Costco and paired them with my Pixel 9 phone.
I can make calls through the Jabras, but several people have complained that my voice volume is very low on their end.
I saw in the user guide that there’s an “Acoustic Phone” program described as “A special program for phone conversations.” Costco didn’t set this up for me, and I can’t find any information online about whether it might improve my outgoing voice volume.
Has anyone here used this “Acoustic Phone” program, or does anyone have any information on how it works or if it helps with microphone volume?
Any insights would be greatly appreciated!
Thanks in advance.

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I don’t have your aids, but my old (p90 audeo) aids have a program like that. You enable it when you aren’t connected to the phone. On mine, you hold the phone so ONE of the ’s mics (you have to pick which side when they program it) is by the phone’s receiver. You talk to the phone’s mic like regular. The program copied the audio to the other ear so both sides can hear. You don’t use the HA mics for your voice at all.

It is probably something like that. My audiologist had never programmed that one before so I was an experiment.

Hope this helps. Maybe someone else has used it on your aids and knows for sure.

WH

Yeah so as WH has mentioned it’s a special program for phone conversations, it supposedly enhances the signal-to-noise ratio to make calls easier to understand, using the phone as it was designed to be used, your callers will be much happier to hear your voice as expected.

I had a similar problem with EP 10s and a new Pixel 9 and newly installed Android 16.

The solution, which I found by searching the web, was to forget the aids on the phone, clear the cache for every single program that’s been installed, reboot the phone, reboot the aids, re-pair the aids, and make sure the volume slider on both the phone and in the aids’ app were at levels that work.

I didn’t try the phone-aids connection on the Android 15 that was shipped with the phone.

In reply to @EdP

When I started this post, wasn’t fully implemented on my Pixel 9, and phone calls didn’t use the hearing aid’s microphone — only the phone’s built-in mic. As a result, the person on the other end could barely hear me whenever the phone was in my pocket or farther away. Since then, phone calls now use the hearing aid’s microphone, and my voice comes through clearly.

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