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Phonaks disconnect from each other (Audeo Infinio Sphere 90)

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My hearing aids (Phonak Audeo Infinio Sphere 90) frequently disconnect from each other when I turn them off & on (by their buttons). When this happens, the right aid’s buttons only control the right aid, and the left buttons only control the left aid, instead of all buttons controlling both aids together. It’s like they no longer recognize that they are a pair.

I have searched & searched online for any mention of this disconnection problem, but the search results are always about Bluetooth pairing and this isn’t a Bluetooth problem – it’s a disconnection between the right & left aids.

Does this problem happen to others? It happens to me almost every time I try to pair the Phonaks with Bluetooth on my iPad. The Bluetooth pairing frequently fails, so I press & hold the back right button to turn off both aids, then I hold the same button to turn them back on. The right aid boots up, and the left aid doesn’t. So I press a button on the left aid and it turns on, but it’s no longer paired with the right aid.

When this happens, the only solution I’ve found is to place both aids into their charger and wait a few minutes. They reconnect to each other.

Thanks for any insights!

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With My Infinio Spheres a short push ( 1-2 seconds) will lower volume of both aids. With a longer push of lower rocker button ( 4 seconds or so) will mute both aids. With a long push (7+ seconds) will turn that individual aid off and I hear the disconnect chime in the other aid. To turn That aid off ,again a long push (7+second) will turn the second aid off.To turn either back on a 4 second push of lower rocker will turn on the individual aid again.I hope this helps.

If you hold down the power buttons on the hearing aids too long (i.e. Phonak says 20-30 seconds). This will do a hard reset of the hearing aids. The only way to reset the hearing aids after a hard reset is to put them back in the charger until they start charging (blinking lights) and then pull them out. If you do this with one of the hearing aids, this could explain why it won’t connect.

If I have to turn off my Sphere’s, I hold the buttons down while the hearing aids are in my ears. As soon as they go quiet, I release the button.

Jordan

In reply to @Neville

This makes the most sense to me. I had to put my Audeo p90s in airplane mode for special rooms at work before I retired. Everything had to be done to each side to keep them doing the same thing - volume or program. Power cycling put them back to normal.

WH

Thank you to everyone who replied to my question. I suspect that @JordanK is correct that I’m holding down the right button long enough to do a hard reset, which would disconnect one hearing aid from the other.

It isn’t a hard reset if it is airplane mode. Power cycling should restore normal operation. Hard reset has to go back in the charger to go again.

WH

That means you are pressing the rocker down FAR longer than necessary. Maybe hold it in your hand to watch the LEDs? When it starts blinking green let up, unless you want airplane mode. IIRC reset is like 25 or 30 seconds.

WH

Hmm… I am not holding the button for 25-30 seconds. Maybe 10 seconds. Here’s what happens:

  1. I try to pair my hearing aids with my iPad over Bluetooth in the normal way.
  2. It fails. Repeat step #1 over and over. Fails every time.
  3. I decide to reboot everything. I hold down the right rear button until I hear the descending chime that means “power off.” A moment later, the left aid also powers off automatically. I also reboot my iPad.
  4. Power on the hearing aids by holding down the right rear button. Both hearing aids turn on.
  5. Repeat step #1 several times. More Bluetooth failures.
  6. I repeat step #3. This time, when I power on the hearing aids, the right aid turns on and the left aid does not.
  7. I hold down the rear button on the left aid and it powers on, but it is now disconnected from the right aid.
  8. Give up in frustration.
  9. Put both hearing aids in the charger. Remove them and they are once again connected to each other.
  10. Repeat step #1. It succeeds.

I wonder if you think the sounds the left aid is making when right disappears because it shut down means it also shutdown. I really don’t think that’s happening. I expect that you need to shutdown the left independently. When right comes back online, left will play more tones that it sees right. If you hold the button down a bit longer when starting them, it goes into airplane mode, and they will not be in sync.

WH

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