Skip to content
HearingTracker
Log in

Support number entry for Phonak Target SW

12 replies187 viewsLast reply

Link to this topic
Reply

Has anyone had to enter support number in Target under Settings/Support? I am not seeing Lyric in the list of devices without it.

4 people in this conversation2 min readJump to latest

What support number are you referring to? Where do you enter this is target as I’ve not heard of this.

I am trying to self program a Lyric. However it does not appear in my list of Devices in Target. Target guide says that in the US a Lyric activation code must be entered under Settings/Support for Lyric option to appear. Thanks.

Edited

Oh I see, it’s a bummer they “pin lock" this, totally unacceptable, but ok so what about the programming device, the “wand” as you’ll need that as well, E396 I seen in a screenshot, could be anything tho!

it appears to be as much of a mystery to them as it is to me. perhaps the code was entered into their SW a long time ago and was not required again. Interestingly, Google returns a Phonak originated reference to the acrivation code, but there is no explanation on how to find it

In reply to @ed243

The guide saysNote: The Lyric activation code must be entered in [Phonak Target Setup 
General  Support] in order to view Lyric devices (applies to US only). "

I wonder what happens if you install Target with a non-US country selection.
"

I could really use this information as well! I think it’s an impossible mission for an audiologist to try to program these things in a clinical setting. You MUST be able to tweak them at home or in different settings and do quick A/B comparisons to get it right. I have a USB device on the way and just want to be able to tweak these things a bit. Any help out there??

Welcome to the forum @vixhex great your willing to give a go, sure you’ll need the correct programming device and a bit research plus reading the user guides and you’ll be good to go.

thanks Tenkan! I would love some help. I have a lyric programming wand on the way and the software downloaded. I tried searching for the guides, but it looked like the link I found was broken. Can you send some more info?

Actually I don’t have for the lyric, it’s not very common models at all, especially projects on them, just google this, I got a link straight away

Phonak target lyric step by step guide

In reply to @vixhex

The only way I could get it to work was to import into Target data for a user that already had the Lyric option and then use it as a starting point for my own fitting. It was a pain in the neck

Related discussions