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Jabra pro 30 very loud and harsh

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I’ve been trying both the Pro 30 and the 9050 from Costco. Prior to that I their KS-10. I found both of the new hearing aids sounded very loud and tinny. The fitter at Costco played around with lowering the treble and doing other magic. Over several weeks, I’ve gotten used to them and find the crispness and openness of the Pro 30 more to my liking. I stay in the All-around program. The few times I’ve used the Hear in Noise, I haven’t been happy. With my high frequency hearing loss I’ve used Bass Domes and Power Domes. I found the tulip dome made everything too screechy in both the Jabra and Philips hearing aids. There seems to be a lot of adjustment capabilities in both hearing aids, although I’m not convinced the fitter at my Costco is really familiar enough with all the “tools” the hearing aids have to really use them. When you go back, in the next day or two, make sure you let the fitter know your issues. I’m sure they can adjust the volume and soften the impulse settings to give you some relief, if not to fix your problems completely. Last night, messing around online, I came across a couple of videos talking about some of the adjustments that the fitter can make in the Pro 30, in addition to simply lowering the gain (volume). These videos should give you some ideas of what to ask the fitter to try if he/she doesn’t just jump in after hearing your problems and initiate some fixes.

In reply to @user990

Thanks for sharing your experience. I’m not sure why they fitted tulip domes, I’ve never used them before and thought they might have been preferred for the Jabra aids.

I tried some old domes today for the first time. Streaming sounded pretty good with power domes (picked these up somewhere before, but have never used them), and the sound wasn’t bad in general. Not sure I could get used to that level of occlusion.

Will be discussing domes with them today. Thanks again for the info.

In reply to @Lour

These videos were very helpful. I had no idea there was this much flexibility in the programming and it makes me wonder if self-programming isn’t the way to go. My hobby is vintage audio restoration, so I should be familiar with most of the acoustical concepts involved.

@mbose said:

I had no idea there was this much flexibility in the programming and it makes me wonder if self-programming isn’t the way to go.

It’s the only way to go if you want then set how you like things to sound, as only you could possibly know this, as your familiar with sound posscess then you need to try In-situ audiometry with the correct acoustics and you’ll find out for yourself what you prefer.

Does anyone know if you set up a wearer program with the Jabra Pro 30 or the Resound Vivia, does the hearing aid still utilize the seven automatic sound profiles (quiet, soft speech, loud speech, speech in moderate noise, speech in loud noise, moderate noise and loud noise), or is the system “locked down” in the specific setting it was in when the wearer custom program was last saved?

I think there’s only 4 program’s available in the software, but you mean setting up in the App right?

Yes. The Pro 30 and Vivia have 4 Audi set programs. Each of these have 7 soundscapes within them. What I was wondering is if the algorithms for those 7 soundscapes are active in any user saved custom programs.

I understand. I didn’t know if they were active in a user created program even though they are only adjustable through the fitting software. Thank you.

I am very pleased with this , which I’ve had for several years, after previous years with ReSound products (same company). I agree w/ some comments, above, that the online videos about adjustments can be very helpful, especially if one lives far away from one’s Costco-fitter-technician. Today I pick up my HAs from a fix that my technician determined was necessary. Am looking forward to that! Costco’s Hearing Aid Center has done a great job for me over the past decade (during which I’ve lived close enough to utilize them).

I had similar issues with the jabra pro 30 in the beginning because the tech was trying to shoehorn a nal-nal2 target rule but I have high frequency lost and the aids aren’t really good at high tunning frequencies .The jabra have the same hardware as the nexias but the software has some kneecaps nothing earth shattering for instance adjusting compression alone and not gains or the my voice feature tuning , think that’s about it . I self fit and I hate nail target rules it sounds very harsh yes it’s the medical gold standard but it doesn’t take into account comfort. In other words it’s clinical I had the same issue with the Rexton Bicores. I have since gone DYI and I will not go back to not to. have been able to tweak both the Rexton and the Jabra using the manufacturers target rule which takes into account comfort and not just clinical gains. Don’t be afraid to go to DYI as long as you learn to keep a copy of the original fit as your back up plan . A pro tip the advent of I find chatgpt to be great in helping me tweak my aids it will walk you thru every tweak all yo have to do is upload screenshots to it. Note I pay the 8 bucks a month for the ability to go deeper in chatgpt. Since using AI im able to dial them in to 100 percent my liking and my needs

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