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PHONAK hearing aid — the receiver latch broke

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Hi everyone,

The latch on the receiver of my backup PHONAK hearing aid broke.
The repair cost from the manufacturer is quite expensive.
Is there any way to fix it by myself?

Thanks!

Jack

image

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I don’t know but the discussion below recommends someone who repairs aids at a good price

Hearing aid repairs Great Price
If you’re looking for affordable hearing aid repairs, I highly recommend this company. I had two Oticon More 1 hearing aids repaired for just $168 total—including shipping. They replaced one microphone and fixed both switches. What’s even better is they can service nearly any brand or model, no matter how old. I had mine repaired back in April 2025, and they’re still working perfectly as of September 2025. [IMG_5846]

Lloyd’s Hearing Aids can help you out.

Which Phonak aid broke? Model#

JB Weld can fix just about anything. More pictures of the broken aid might help too.

I’m an amateur, I just don’t think anyone other than Phonak will fix it. Because that receiver locking mechanism is on the motherboard. So I think Phonak will just replace the entire motherboard rather than fix that tiny part that would have to be peeled off the board.

I may be wrong, but ask the others anyway.

I have the exact same problem with my Costco KS10.

imageWere you changing the receiver when it happened? I pushed the pin the wrong way and this item fell out. Looking at £120 for repair at Costco here in UK. In the mean time I have used a small strip of duct tape to keep the receiver attached to the body.

Yes correct you’ll need to open the housing, which isn’t that hard, but I’m it’ll only go back in one way, so decent glasses and a tool to remove the pins and it’s possible, otherwise you’ll have to let Costco send it back to Phonak.

Phonak Marvel receiver locking pin has popped out of my aid
It’s actually very easy, just remove the pins holding the housing and fit back in, of course you do need to take care, but I’ve discussed how it’s done a few times on the forum, but best just watch the video here. [Phonak Audeo P (Paradise) Overview]

If you know which aid you have another option would be to buy a used aid off eBay for example. Use that aid for parts.

Bit the bullet and Costco have sent my KS10 aid for repair, £120 :cry: At least I’m getting new receivers for both aids, so no more Cerushield.:smiley:

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