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Phonak Audeo Ultra Sphere Infinio I90

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Hi everyone,

​I’m a Phonak Audéo Sphere i90 user (ERA chip) with a 70dB drop in the mid-to-high frequencies. I am currently using the Phonak Target 11.0 software with my audiologist.

​I have two major issues with the default Bluetooth streaming:

​The “Media via Bluetooth” program is “fixed” (greyed out) in the MyPhonak app, so I cannot adjust the EQ or Noise Reduction while listening to music (Tidal).

​There is a constant hissing/static noise during streaming and phone calls, which is very distracting.

​My questions for the experts here:

​Is there a specific toggle in Target 11.0 to enable “User Preference Tuning” for the streaming programs so they become adjustable in the app?

​Is it possible to create a manual “Music Streaming” program that is NOT the default automatic one, so we can fine-tune the G50/G80 curves and the TK (Threshold Kneepoint) to eliminate the hiss?

​My audiologist says streaming adjustments are “locked” or limited. Is there a workaround in the Program Manager or Global Tuning to give me more control over the streaming audio quality?

​I am using custom Swiss acrylic molds, so the physical fit is perfect, but the software side is frustrating.

​Any advice from -ers or Audiologists familiar with the new Infinio/Sphere platform would be greatly appreciated!

Welcome to the forum @Eleinor hey it’s unfortunate that your Audiologist has limited knowledge with Phonak and how to use target software, so yes you can make custom programs in target, as for adjustments for Bluetooth streaming in the App I don’t think so? but it’s fully customisable in fine tuning in target to get the Bluetooth streaming sounding acceptable, did you read the user guides on target, as it has some useful information, but it’s been discussed on forum a few times on how to do it, just use the search button to find them, one other thing is you can also use 3rd party Apps, I use PowerAmp which is brilliant for additional adjustments and get things “pumping” along, you don’t post your audogram but moulds should be better then most domes for music.

Hi Tenkan, thank you for the warm welcome! I suspected as much regarding my Audiologist. I’m definitely interested in the Fine Tuning options in Target. Could you point me to which specific setting helps with the Bluetooth streaming hiss/static? Is it the TK (Threshold Kneepoint) or something else? I will also check out PowerAmp, thanks for the tip! Regarding the earmolds: yes, they are Swiss-made acrylic, and they feel much better than domes, I just need to get the digital ‘processing’ right.”

Edited
@Eleinor said:

Could you point me to which specific setting helps with the Bluetooth streaming hiss/static?

Try this:
Fine Tuning → AutoSense OS (streaming) → Media music + mic → program options: There, lower the microphone “volume” (or you can disable the mic).
OR
Increase the soft noise reduction setting in the same tab.

Let us know if this helps.

Thank you so much! My Audiologist and I already muted the microphones during streaming in Target, and it’s much better. I will also check the soft noise reduction as you suggested. This is a great community!

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