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Does anyone have an update as to when the Soundgear Amp will be released to all Costco stores?

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@mbakes said:

I believe you need to be at version 10.3.1 on your amps

I am on 10.2.0 with no pending Firmware updates.

I wonder if the My Soundgear iPhone app is connecting to home base (Starkey) at all.

How to verify❓

Can you update the firmware with the technique❓

The NoahLink 2 device is coming later this week. The Software is already installed.

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I don’t know whether you can diy the firmware update for the Amps. I had mine done at Costco. Once the update was done, worked.

I spoke to Soundgear tech support today.

They were very nice in answering my questions and walking me through the My Soundgear app for the iPhone.

They have the list of 100 Costco stores with the Soundgear AMP Hearing Aids. Call them at 1 (833) 753-6189 to find the closest Costco.

However, they don’t know when Costco will make the Soundgear AMP products available to all of the stores.

My local Costco still does not have the Soundgear available so I made an appointment at the nearest Costco ( 60 miles away) that had them and today I officially purchased the Soundgear Amp. I liked the sound and really liked the Edge mode plus. My fitting will be July 10th that was the earliest I could get with the HAS that had the most experience programming the Soundgear. One thing I noticed is they ordered the HA with . The trial I did also had closed domes. But I am using open domes with my current HA. I didn’t notice any problems with them in my short trial walking around Costco.

I looked at the Soundgear hearing aids today at a local Costco. Right now I mainly wear an expensive Starkey pair and have a Costco Sabra for a backup. I just am wondering if the quality of the Soundgear aids is as great as the Starkey. I’d like to get something more like those as a backup. Mine are still under warranty so I’d hate to buy any now, but I’d hate to miss out on the Starkey-like quality if Costco decides not to continue with the Pilot. I’m tempted to buy the Soundgear aids as an extra good backup, as something is always happening. One gets lost temporarily, one goes out on amplifications sometimes, etc., etc. At $1,699 a pair this would be a great opportunity to have a faux-Starkey! What does anyone else think?

I don’t believe they are a “faux-Starkey”. My understanding is that they are the same as the Edge from Starkey. I believe the app is different as the SG Amps don’t have the health functions that are part of the Starkey app.

In reply to @washalien

I think Costco will eventually sell the Soundgear in all stores. Jabra and Sennheiser are both up for sale so who knows what is going to happen to them. Starkey is a key manufacturer with a great product. The Soundgear amp is a Starkey Edge 24 HA. As stated before the Soundgear app doesn’t support the heath activities that Starkey has on their app but all the electronics is still there in the Soundgear.

Yep exactly the same in all but name, it’s a good idea for backups, especially if your prefer Starkey products.

I went to my Costco (Canada) they do not carry Soundgear , and they do not know if they will. Anyone knows anything, I am willing to wait .

SoundGear Amp is available at Avon, OH Costco. I’m very pleased with the process, although I’m struggling a bit with using the SoundGear app but not streaming all iPhone audio through . for example, I’d prefer to listen to my podcast through my car speakers than directly through HA.

I just checked a Costco today in the south Puget Sound area. No SoundGear Amps. I asked the woman at the counter who said they have been given no word on if or when the Amps might be available in their store.

Today I spoke to Soundgear and also with several Costco stores.

As of Friday, Oct 9,2026 all the Costco stores are carrying and dispensing the Soundgear hearing aids.

In particular it is Soundgear 2.0, which is the same as the Starkey Omega 24.

In comparison to the Soundgear 1.0 (Starkey EDGE AI), “the improvements are small yet meaningful” is what I was told. Noise compression is 360° rather than directional, for example.

I will be returning my Soundgear 1.0 set and will buy the 2.0 set.

The Right-side is having trouble powering up at times.

I am on the 5th month of the Costco trial period.

I just checked Soundgear Web site and they are only showing the Soundgear 2 hearing aids. The info available on the Web site is limited to data sheets and a brief manual of the new hearing aids. I checked my local warehouse online and they still have not listed the Soundgear for sale. I'll give them a call today to see if they have them.

Edited

Just got an appt at Costco for 10/27 to do an adjustment on my Soundgears. I talked to the lady on the phone and she said they now are offering the Soundgear Amp hearing aids but she wasn't sure if they are the 2s. I'll check when I get there.

Edited

Soundgear is available at all Costco stores.

Just two days ago, I bought a pair of the Soundgear AMP 2 hearing aids.

I am the first customer of Soundgear at the Cypress, CA store.

AMP 2 set is $100 less than AMP 1.

Also the AMP 2 has an additional 1-year of warranty for a total of 4 years, in comparison to AMP 1.

I ordered the 312 model, which has the door for the disposable 312 batteries. This is what I have for AMP 1.

When the set arrives, Costco can swap my custom ear molds from the AMP 1 onto the AMP 2 at the store.

However, the Receiver in the Right mold is flakey at times. It does not power up and give the startup sounds.

So I am better off getting brand new RIC custom molds.

They prefer the return of the AMP 1 to be done at the original store. As in any company, the Metrics, Reports, and Dashboards all get monitored.

Great info, thank you. My next Costco fitter appointment is this coming Wednesday but, for me, I have to, maybe, hold off until Costco brings in the Phillips 9060’s so my fitter can evaluate which will work best for my current .

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