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Jabra Enhance Pro 10 — Second mic failure in 2 years. Is this a known design issue?

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Hi all, long-time lurker here finally posting because I’m at a loss.

I’ve been wearing Jabra Enhance Pro 10s (purchased at Costco) for about two years. Within the first year they went in for a battery issue. Now the microphones have completely failed — I can cover the mic port with my finger and hear zero difference in output. They’re back with Costco now, who is only offering another repair.

After digging through this forum, I found several threads suggesting mic sensitivity degradation is a recurring issue across the Jabra Enhance Pro line, apparently caused by internal mic filters getting clogged by moisture over time. What’s telling to me is that GN Hearing later released user-replaceable external mic filters and redesigned dual-mic shells — changes that look a lot like a quiet acknowledgment of a design flaw. My Pro 10 predates those updates.

I rely on my left ear as my primary hearing ear (severe loss on the right), so having gone through two service periods already, I’ve lost confidence in the Jabra platform entirely. For someone who depends on amplification every waking hour, another round-trip repair is not a trivial inconvenience.

A few questions for those with more experience:

  1. Is mic failure this frequent with the Pro 10 / Pro 20 a known pattern in the community?

  2. For anyone who has moved to Philips HearLink 9050 or Rexton Reach R-Li T — how has long-term reliability been, particularly around moisture resistance?

  3. Has anyone successfully pushed Costco for a model switch rather than a repeat repair on a documented defect?

Appreciate any insight from this community.

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@Davis99886 said:

Is mic failure this frequent with the Pro 10 / Pro 20 a known pattern in the community?

(1) Yes, some users have reported this issue in the forum, as well as a few reviewers on YouTube. Jabra redesigned the microphones in the Jabra 30 to feature user-replaceable filters.
See 5:00 in this video:

(2) I haven’t come across any reports of moisture issues with the Phillips, Rexton, Soundgear Amp, or Sennheisers. They have an IP68 rating, meaning they can handle being submerged in water up to 1 meter deep for 30 minutes.

I’ve had repeat issues with the Jabra 10’s where they stopped working

each time they were sent out and the insides were replaced.

I also got brand new replacements once, if not twice during the warranty period.

I’m out of the warranty period so next pair most likely will not be Jabra.

So there’s a n+1 user experience to add

The Costco tech did tell me recently that the newer models have those microphone filters.

Na you’ve got a bad batch, your only one of a few blowing hot air, out of tens of thousands of sets sold only a handful of people complaining, so no it’s not industry wide, if I were you I’d return as “not fit for purpose” and ask for a refund or a replacement of later version, Costco can’t argue the point on bad batches from the manufacturer.

So 2 (maybe 3) new sets of Jabra 10 over the course of 3 years is a bad batch?

Have you had success telling Costco they are not fit for purpose and doing so outside of the warranty period? I’d like to try that when these fail again.

Already experiencing the new aids cutting in and out when I’m wearing them.

In reply to @OcramSagev

This is exactly the kind of confirmation I was looking for — thank you. The fact that Jabra specifically redesigned the mic system in the Pro 30 with user-replaceable filters makes it pretty clear the original design had a known weakness. That’s going to be a useful point when I talk to Costco.

And reassuring to hear there are no comparable moisture reports on the Philips, Rexton, or Sennheiser side. IP68 across the board is a meaningful upgrade over whatever the Pro 10 was actually delivering in practice.

In reply to @japple

@japple said:

I’ve had repeat issues with the Jabra 10’s where they stopped working

each time they were sent out and the insides were replaced.

I also got brand new replacements once, if not twice during the warranty period.

I’m out of the warranty period so next pair most likely will not be Jabra.

So there’s a n+1 user experience to add

The Costco tech did tell me recently that the newer models have those microphone filters.

Really appreciate you adding your experience — that’s yet another data point confirming this is a pattern, not bad luck. And the fact that even the Costco tech acknowledged the newer models have the mic filters says it all. They know the old design had a problem.

Good luck with your next pair — sounds like we’re both done with Jabra.

In reply to @tenkan

@tenkan said:

Na you’ve got a bad batch, your only one of a few blowing hot air, out of tens of thousands of sets sold only a handful of people complaining, so no it’s not industry wide, if I were you I’d return as “not fit for purpose” and ask for a refund or a replacement of later version, Costco can’t argue the point on bad batches from the manufacturer.

Fair point — whether it’s a bad batch or a broader design issue, the “not fit for purpose” argument holds either way. That’s exactly the angle I’m taking with Costco. Thanks for the advice.

In reply to @Davis99886

@Davis99886 said:

The fact that Jabra specifically redesigned the mic system in the Pro 30 with user-replaceable filters makes it pretty clear the original design had a known weakness.

Not really, they “redesigned” their receiver as well, so did Phonak, Signia “redesigned” their domes and so on, doesn’t mean a fault, from the manufacturer point of view “we just improved” our products ; ) I still think it’s worth @japple giving Costco a bit of grief, not because of any “known fault” but just not fit for purpose, I don’t know your consumer rights in the USA, and no I’ve never tried this with Costco myself.

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