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STARKEY EDGE AI bte hearing aids -- ALERT FAILURE

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Edited

The Phonak Sphere i90’s don’t have the fall alert feature. If they did, it would be a part of the motion sensors (accelerometers) that work the double-tap function on the hearing aid.

With more processing power, the Phonak sensors now go beyond double-tap sensing and adjust microphone directionality during walking and collect health data.

Like most users, I like the double tap. I don’t care about the health data, which seems to be a feature of everything nowadays. I guess if I buy a new toaster, it will come with Bluetooth and health tracking.

If you have faulty motion sensors in your Starkey, then the other motion-sensing functions, like the double tap, will be flakey also. Test those. If they work properly, then you likely don’t have a hardware problem.

Testing a trial pair for 30 days with your audi is a good idea. It would give you a point of reference on how the motion sensors work in another pair of Starkeys.

I watch for reported sphere i90 problems across the internet using bots and haven’t seen any reports with motion sensor malfunctions in the Phonak brand.

If the Phonaks had a fall alert that went off while my wife was watching American Idol or The Voice, then I’d have to wait until the show was over before I got any help.

Some hearing aid retailers have historically refused to supply the products with fall alert detection features because of liability concerns if the feature fails. The accelerometers in these products are very tiny and not necessarily all that reliable. I would send your devices in for a service to see whether it is performing as it should.

I have a pair of Starkey Genesis hearing aids, and yes, I have been hearing the “Alert ..Failure” for about the last 6 months. My Starkey Representative kept telling me that it was “Not possible” for my hearing aids to send me messages like “Alert Failure”…. He said I had to be misunderstanding what the message was saying. I assured him that although I do have a hearing loss, I DO know what the message is ssying, that I am hearing!

~Darren B.

Very interesting, Darren. Mind blowing that the Rep would make such a ridiculous assertion; as if you could mistake the “Alert Failure” message for anything else. :roll_eyes: Starkey clearly has a problem with this feature that they are not willing to acknowledge & address with an OS update.

In reply to @byers1965

@byers1965 said:

I have been hearing the “Alert ..Failure” for about the last 6 months

That is an odd problem. I evaluated the Starkey Omego, but bought the Phonak Sphere i90 instead.

Is there any possibility the alert is going to your phone, which then triggers a Bluetooth broadcast back to your hearing aids like it’s a phone call? I know that sounds impossible, but over many years of working with chips, I’ve seen some really strange stuff happen at random. Usually, it’s not the chip but one of the components used with it.

Some brands of automatic doors can send out electromagnetic waves that cause really annoying, strange and unexpected noise in hearing aids. It’s rare nowadays, but it happens.

Glitches are the most difficult electronic issue to fix. If there’s a pattern that triggers the problem every time, then a fix is easier to find, but random problems–not so easy.

More comments on the Alert Failure

STARKEY EDGE AI bte hearing aids -- ALERT FAILURE
Just took a nasty fall outside (while alone) and as I was lying on the ground getting my bearings, my Starkey Hearing EDGE AI HAs said “Alert Failure, Alert Failure.” [😠] Yet sometimes when I am doing literally nothing active (i.e., sitting reading, working at the computer, applying makeup), they will suddenly misfire an alert that I have fallen. [🙄] Bizarre, and frankly it is very frustrating that neither my Audiologist or Starkey’s support team have been able to address this in any meaningful …

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