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Costo Starkey soundgear amp app issue with Android phones

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Seems the my starkey app does not load on my Android Galaxy S25 Ultra to use with the Costco Starkey soundgear Edge AMP.

Also I have read people are having lousy sound quality with streaming and phone calls.

What is your thoughts on this, if you own these hearing aids.

180 day return policy a Costco is a blessing.

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You have to get the soundgear amp app version 6.1.2 in order to use it properly.

iPhone was the only phone having problem with intermittent connections but Apple released a new iPhone software version that greatly improved the connection. Also Soundgear did not update the soundgear app until April 17th 2026 for le audio and

Also are the version 10.3.1? That is the latest for le audio and .

@step07726 said:

my starkey app does not load on my Android Galaxy S25 Ultra to use with the Costco Starkey soundgear Edge AMP.

.

I tried using My Starkey app on my iPhone with the Soundgear AMP . Upon running the app, it detected the AMP HAs and it basically said ‘I’m not the right app for those HAs!’

The My Soundgear app is the correct app.

People on the other end of phone calls will say your voice has static at times and they can hear background noise. To solve it, you want to use the Smartphone’s Mics and not the HAs’ Mics.

The Soundgear AMP support walked me through on how to switch from HA mics to using the iPhone mics for Telephone calls.

Call them at 1 (833) 753-6189 to learn how to do it for your Android.

This is Soundgear AMP support staff’s instructions how to do it for iPhone:

  • Triple-click the power button
  • Select Hearing Devices
  • At the top, Tap on your HA name
  • In the middle area, Tap on ‘Mic Input’ and set it to Off

That’s a problem then, since its supposed to work with the .

I should not have to pull my phone out of my pocket or case to have a phone conversation.

@step07726 said:

I should not have to pull my phone out of my pocket or case to have a phone conversation

.

I might have communicated incompletely.

That set of steps from the Soundgear Staff is a one-time sequence. You can do it at the Costco store.

It’s not to be done on each phone call.

You made me wonder if the phone can truly remain in the pocket when a phone call arrives.

  • Will the caller’s name be announced in the ❓
  • Can I somehow answer the phone call: verbally or tap on the HA❓
  • How would I hang up❓

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