I ran an update and that did the trick!
I've clicked through most everything, being very careful to not change anything. I have a few question points that I'll try to dig into tomorrow.
I don't really want to change anything much right now anyway; I mainly just want to better understand how they're set and what I need to ask Costco to change for me....
The biggest head scratchers right now
1) I know that he changed my ambient microphone when streaming to be -2bB, I watched him do it...but what i'm seeing is -6db
2) and I notice that he seems to have the feedback manager set different right to left. I have a minor feedback issue so I'll want to look a little closer at that.
3) one of the two situations I've had real problems was speech in the car....couldn't understand my daughter sitting right next to me. I don't see anything obvious to change there.
and 4) my other problem was in church, very echo rich building. I don't know what mode autosense had me in there, but I don't see any echo settings so far....