Starkey Patient Base

I've tried reinstalling a couple of times. Deleting all setup folders I could find that were related to Starkey, profit and patient database. Yes I even you the starkey server instead of the link you sent, no help. Just got the laptop that is windows 11. I've just now restored windows back to before I started with the installations to see if that does the trick.

Ok,yeah that's strange should work no problem then, not sure what else to try?

Thanks. Do you know if windows defender needs to be turned off for PB installation? To make it worse, once the install gets to this error it has installed files that PB needs to operate but I don’t know what they are to delete them. When I run it the install the second time, it starts with the PB installation and not the necessary files. If I continue with the install and finish, PB says can’t find the database.

Does Inspire need to be installed?

From Starkey patientbase instructions:

Are you saying you haven't installed Profit or Inspire software on your laptop? as obviously patient base will only work with the software installed not on its own.

Patient base works with Profit or Inspire X.

And yes definitely turn off any antivirus protection, this is the recommended procedure from the manufacturers.

Where is Inspire available? My links do not work anymore.

Hey they should still work, but as you have everything else I'm sure you'll be up and running in no time.

Google Ai saved the day.  Ended up being win 11/ssd hard drive conflict.

I’ll post it here in case anyone else runs into same problem and find this thread through search.

From Google:

The log file error -2061893606 indicates a specific conflict between Windows 11 and modern SSD storage performance features. [1, 2]

Windows 11 natively handles disk storage sectors differently (often presenting a misaligned 32KB sector size). When the Starkey PatientBase installer attempts to configure its internal Microsoft SQL Server Database Engine, SQL Server fails to initialize on the drive and times out with the description: "Wait on the Database Engine recovery handle failed."[1, 2, 3]

Because modern Lenovo laptops use high-speed NVMe SSDs that experience this sector size mismatch, you must force Windows 11 to emulate standard sector configurations to let the installation complete

Because modern Lenovo laptops use high-speed NVMe SSDs that experience this sector size mismatch, you must force Windows 11 to emulate standard sector configurations to let the installation complete

Step 1: Force Windows 11 Disk Sector Emulation

You can resolve this misaligned reads issue by introducing a registry override via PowerShell. [1, 2]

1. Click your Windows Start menu, type PowerShell, right-click Windows PowerShell, and select Run as Administrator.
2. Copy and paste the following command exactly as shown, then press Enter:powershell
   
   New-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device" -Name "ForcedPhysicalSectorSizeInBytes" -PropertyType MultiString -Force -Value "* 4095"

Use code with caution.

Close the PowerShell window and restart your Lenovo laptop to apply the system-level disk policy.

Installed perfectly after adding registry key.

Yeah it's interesting, but the main thing is your up and running again.