Resound Linx

Genebadears,
Thanks for the advice, although that was not the problem. I had an appointment with my audiologist today and she found the problem with my left aid. The problem was that the slots that allow sound into the microphones on the left aid were clogged with debris. She gave me a tool and showed me how to remove the top of the aid so I can clear the slots myself if it happens in the future. I’m not quite sure how that happened, possibly when working in the yard. When I cut grass, I usually have my aids on but they are also covered by sound blocking head phones and I stream music to the aids. Anyway, I must apologize to Apple as I kept thinking it was their fault with the iOS updates that were having Bluetooth issues, even going on a rant one day about bringing Steve Jobs back from the dead. Why it would sometimes turn on and I could hear out of that ear is still a mystery to my audiologist and me. That is the part that made me think it was a Bluetooth problem. Anyhow, I am a happy camper now that I can hear again. Mucho thanks to everyone on here that writes in with their experiences! My Linx 961s are now working with my new iPhone 6 and iOS 8.1. I loaded 8.1 Monday as soon as it was released hoping that it would solve my problem. I streamed music on the way home today and the sound was better than in the past. At the audi’s suggestion, she changed the Noisetracker setting from the default of mild to moderate for when I am streaming from the iPhone. I also had her change the Streamer Bass Boost from the default of mild to moderate as I have open fit earpieces on my aids and it helps add more bass when streaming. I think it helped when streaming. The sound was much richer and clearer.

Dirt, dead skin, or whatever often gets into the microphone openings on hearing aids. Pieces of debris can move around and cause intermittent problems.

E

@Iceman said:

Hey Guys, well after trying everything I could think of to keep streaming to the aids on I gave up and called resound tech support to see if they know anything about it. They state that it is a bluetooth problem like we figured and that apple is coming out with a update next week like Richard has said in a prior post. Lets hope its a fix for us…

UPDATE Well, well its fixed, the problem wasn"t bluetooth, apple, or resound, it was my ISP. I was on a DSL service but lately the speeds were all over the map, from 8MPS to .o68 MPS, I’ve been complaining for a few months about it it got a little better but apparently not good enough. Today I switched over to the Evil Empire’s dark side (TW), and now I’m getting 35MBS on the I-phone and 28MBS on my computer and I’m saving $20.00 a month to boot.

@Iceman said:

E
UPDATE Well, well its fixed, the problem wasn"t bluetooth, apple, or resound, it was my ISP. I was on a DSL service but lately the speeds were all over the map, from 8MPS to .o68 MPS, I’ve been complaining for a few months about it it got a little better but apparently not good enough. Today I switched over to the Evil Empire’s dark side (TW), and now I’m getting 35MBS on the I-phone and 28MBS on my computer and I’m saving $20.00 a month to boot.

Hi all,

I updated to iOS 8.1 3 days ago and I thought everything was fine. Alas, it was not to be…

I haven’t had any BT connectivity issues since the upgrade (not that I did before), but what I have noticed is a big issue with making calls and I’d be interested to know if anyone else has come across the same thing. FYI my ‘setup’ is an iPhone 5S with iOS 8.1 and two Linx 961 (‘dual’ 961s - sounds much cooler!).

Anyway, I have the HA’s as the default audio and when I have tried making outgoing calls on the iPhone it seems to ‘jam’. The audio appears to switch to the HAs but nothing actually happens. The iPhone screen goes completely blank other than displaying the red “END” button (i.e. no dial pad, no other options), then the call appears to connect but the audio seems to go to the handset directly…but when I check there is no audio at all. The only way out of this is to hang up and try again - and then it works as it should. This happens ALL the time. Frustrating as hell. If I set the default audio as the handset then everything works fine.

I haven’t had a chance to do any research on this as yet as I have been too busy at work, but it is Labor weekend here this weekend so hopefully I will get a chance to have a look and see if anyone else has complained about the same thing. In the meantime I would be curious to know if anyone else has come across this. Note that I did not have this issue (or indeed any BT connectivity issue) before the iOS 8.1 update.

Cheers,
Richard

A brief update from some of my troubleshooting efforts on pairing and streaming. I’ve been talking to ReSound about this as I’ve had a little time to experiment.
I started with an iPhone 5 and 961. It never worked as advertised with immediate sound disintegration, echoing, and disconnects. I switched to Linx TS and upgraded the phone to the 6 with 8.1 hoping that would solve things. It’s doing the exact same thing. Most of ReSound response is that a network reset fixes everything for everyone. It doesn’t. After several repairing efforts under a variety of methods, including a factory reset and restore of the phone I’ve found the problem continues. I have finally determined that the bluetooth streaming works when wifi is off. As soon as I turn wifi on the bluetooth connection to the Linx begins to fail. I tried turning airdrop off. That is not the culprit. I have other bluetooth headphones and they work fine.
Suggestions are welcome. Thanks.

Hi! I was just noticing that there is an update to the ReSound Smart app to version 1.3.0. I have an niPhone 6 and iOS 8.1. Has anyone else downloaded the new version of the app and if so, have there been any issues with it? Any info will be greatly appreciated.

I updated it on 10-24 and thus far have not had any issues but I never had any to begin with. I started out with iphone 5 updated it to 8.0 with no problems then changed to iphone 6 plus and have since updated to iOS 8.1 still no problems. Guess just got lucky

Has stopped connecting to iPad Mini Retina. Linx 961’s used to connect to iPad with a little bit of coaxing, but never as fast as the iPhone 6 does. Assuming this is an iOS problem, I hope it gets resolved quickly so I can connect to both devices. I even tried turning Bluetooth off on Mac and iPhone. Nothing.

ReSound released a firmware upgrade for the LiNX on October 27. They say it offers faster connection time to iOS devices. Perhaps it will also solve your iPad Mini issue. Your dispenser will have to apply the update.

@rasmus_braun said:

ReSound released a firmware upgrade for the LiNX on October 27. They say it offers faster connection time to iOS devices. Perhaps it will also solve your iPad Mini issue. Your dispenser will have to apply the update.

I just got the firmware update installed on my Linx hearing aids and the difference in connection time to my iPhone 6 Plus is remarkable. In particular, I was experiencing long delays in connecting to the Linx on an incoming phone call - I’d have to wait quite a while to begin the conversation. After the firmware update, it’s pretty close to instantaneous - very short delay. I’d encourage anyone experiencing this kind of issue to get your audiologist to install the firmware update.

Dear ReSound,

Thank you for posting in this thread. Could you please let us know if your S/W Engineers are working on an Android app to permit streaming audio from an Android phone (whose H/W supports Low Energy BT) to the Linx ?
If they are, when is it planned for release ? I am holding off purchasing a new set of aids until you rule this in or out. If it is in development then a new pair of Linx it is for me, else I’ll have to go looking for another model and/or brand. My current H’aids are about 15 years old !

regards
Peter

Hi wire_weaver, we hope to launch the ReSound Smart app for Android phones sometime in the future, however ReSound LiNX is still a great option for hearing aid wearers no matter what type of phone they have. By using the ReSound Unite Phone Clip+ with ReSound LiNX, you can stream to your hearing aids from your Android phone (with the ReSound Control app, available in Google Play). Additionally, the Made for iPhone functionality is just one feature of ReSound LiNX in addition to the top-rated sound quality, discreet design and durable technology.

I ADORE my Linx. I logged on with a question and now will have to figure out the firmware update. Meanwhile, here’s something that is hopefully either simple or impossible.

If I am listening to music and I want to share the song with someone in the room, how can I turn off the connection to the HA and go to speaker? I know how to do this during a phone call, but can’t figure this one out. I can only take out the HA, and open it up to turn it off. Other ideas?

@Pavane said:

If I am listening to music and I want to share the song with someone in the room, how can I turn off the connection to the HA and go to speaker? I know how to do this during a phone call, but can’t figure this one out. I can only take out the HA, and open it up to turn it off. Other ideas?

Swipe up from the bottom of the screen to bring up the control center, select the AirPlay icon, and then choose iPhone.