KS10 dropping phone calls when bumped

I asked my Audi earlier this year about changing the sensitivity on the tap control & he said it couldn’t be changed. It would be nice if Phonak made it less sensitive.

I think I may have figured it out. If I move around my glasses hit the off switch. Boom call gone

I looked at app and don’t see anything related to adjusting tap sensitivity could you explain or post picture. TIA

@Zebras is referring to firmware (which audi or fitter) uses to make adjustments. You are looking in the app which does not it seems give the end user ability to change this.

I had a similar issue today more while streaming for some reason my voice setting kept activating randomly I have my tap settings for gentle in the easyline app for the KS10 I put it down to the new haircut I got yesterday went from having very long hair that was tied up all the time to a short bob where my hairs moving all the time. I’ve included screenshots of my app showing that you can change the settings for how hard the tap control can be

That was my understanding, but the one poster said the firmware that the Audi updates allows for us to change. Sensitivity was a set thing but thought maybe things changed.

Thanks @LoubyLou for details, and makes it fairly clear to me that this is now another strike against my fitter at Costco. You and I are both in USA and you report that a month ago your fitter needed to update firmware in your fitting appt. and that this was part of having the capacity to allow user to have tap sensitivity control. My KS10 pick up was OCt. 19th and fitter did no firmware update, but it seems one was available. (Again it just seems stupid that Phonak /Costco does not show in EasyLine not just the version of that app, but under the “My Hearing Aids” tab does not show firmware version which is critical information for user to troubleshoot on their own.)

So my conclusion is that in order for user to have sensitivity control all of the following need to be true:

1. KS 10 has at least firmware version _____ or later. (Again only fitter and Target software can reveal that info. Once I find out from my fittr I will write down my firmware version.)

2. In Target software fitter must enable tap sensitivity for user.

3. User must be using EasyLine app version 3.0.3 or later in order to have this functionality.

Seems to me that Costco/Phonak are shooting themselves in the foot by their inelegant roll out of this functionality which addresses what seems to be a widespread frustration area for a significant number of end users who are often stuck with a binary approach if any of the 3 conditions above is false (via EasyLine either enable/disable Touch Control. To be nit picky, they label this as Touch Control but for most it is really Tapping which is far more descriptive than the more general category of Touch). I hope many of us provide feedback about the App in the App store and hopefully Costco/Phonak will improve things. End of my rant … again thanks LoubyLou as the devil is in the details.

Edit on Oct. 30th to correct statement about muting.

I wonder if firmware can be updated via a remote adjustment, or if you need to go in to get it updated.

Why don’t you call and see if it can be done remotely?

Seems like it should be possible, like an OS update for a mobile phone or PC.

I see, that does look to be a phonak policy from their website FAQ, so I guess I’m off base.

Can I get a firmware update in the myPhonak app or do I need to visit my hearing care professional for this?

No, you can’t do a firmware update of your hearing aids yourself. The firmware update must be done by your hearing care professional in their office. The firmware update cannot be done during a Remote Support session.

It just seems like it should be possible.

Looks like you have to schedule an appointment with your hearing care specialist to get any firmware updates.

It’s adjustable on my Phonak Paradise 90R’s

in the app
“remote control”

upper right corner—3 horizontal lines
my hearing aids
“Audeo P90-R” in my case

Tap Control
TAP SENSITIVITY
Keft /Tap SENSITIVITY LEVEL

Gentle
Normal
Firm

Hope this helps

Dave

I don’t know what the initial problem was, but later I was able to adjust the tap sensitivity with the Easy Line app.

Does anyone know what the version of firmware for the Phonak Audeo P90 is? My audiologist says no warning comes up that I’m out of date, but I’m pretty sure she is on a restricted network. It would be good to know if I need to encourage her to poke for that update. I do not have the tap sensitivity in the app and my personal programs were wiped out last time she made some changes. I thought that got fixed in the firmware flash, too.

WH