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Can audiologist find out about connection with fitting software?

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Edited

A late night hello from an Austrian guy who is looking for some support regarding his audiologist and self fitting.

I got diagnosed with a mild hearing loss recently and bought some Audio Service hearing aids at a local audiologist. At first I felt well with the audi, however after I paid for the aids he lost interest in me. I’m barely getting any support now even though I‘m not happy with the sound quality yet. Since I read a lot about self fitting I decided to give it a go. When I kindly asked my audi if it was possible to get a copy of the fitting software (which should be Connexx I guess?) he told me any change of settings done by me would make warranty claims impossible if my aids had any kind of defect.
Now I am concerned if my audiologist can track down if I actually change settings? Is there anything like a fitting protocol being saved on the hearing aid saying „last connection to Connexx/change of settings“ with a time stamp or something? What would cause such a stamp? Just connecting the aids with Connexx, looking at settings without changing anything, changing settings but not saving them, changing settings and saving them or anything else?
If there was no time stamp at all I could simply change the settings myself and would apply an old copy of the audis settings in case the aids need any kind of fixing. Will the audiologist notice?

Thank you for reading this wall of text!

3 people in this conversation6 min readJump to latest

You’ll be fine, don’t listen to that audiologist, he’s talking rubbish, the are yours and you can without any worries, yes they’ll know because of the time stamp left, but you don’t have to use him( I’d recommend you find someone else) but you won’t be needing them anymore anyway.

So anytime you “connect” to the software will leave a time stamp, but don’t worry about this, your going DIY, just be aware that you’ll need the correct programming device as well for DIY projects.
What are your exact models.
I’d be more worried about them being locked, you’ll need to ask for that version of Connexx software, possibly @pvc can help with that.

Read a School PDF file named (02 How to Program Your Hearing Aids) to find out why your Audiologist will always know when someone has saved ANY settings to the hearing aids.

Read a DIY School PDF file named (01 Free Hearing Aid Fitting Software) to download AudioService Connexx6.5.4/AudioFIT6.8.5 for older/legacy or AudioService Connexx8.5.10/AudioFit8.5.5 for newer/current. I believe that AudioService hearing aids my be unlocked. Though, we can’t say for sure.

Thank you so much! I’m still worried that I’ll lose my warranty especially since the package I bought doesn’t only include the hearing aids but repairs and service over a few years. I paid a shitload of money on the hearing aids since I was told they were to only ones working for me while I think they perform poorly based on what I recently read.

If I just have a first look if my aids are locked, can the audi track that already? Like if they aren’t locked I’ll get connected to the software straight away and produce a time stamp? Or just if I change settings?
I have the idea of showing the settings to people on this board and ask for advice that my audi might use on the aids? Or does that show for the audi as well?

Man that is such bullshit. All I wanted were some hearing aids in order to improve communication and what I got is a situation that annoys me. Please excuse the rant. I imagined buying hearing aids and kind of live happily ever after.

@Oesi said:

I’m still worried that I’ll lose my warranty especially since the package I bought doesn’t only include the hearing aids but repairs and service over a few years.

Yeah the “bundle price” sale offer, common practice for the industry, but still you won’t be doing anything to justify a denial of warranty claim,for unauthorised repairs by 3rd parties they can,but not .

@Oesi said:

I paid a shitload of money on the hearing aids since I was told they were to only ones working for me

Yeah another common practice, they tell a customer that only certain brands/models will work for their respective hearing loss, it’s crap talk of course,but some still do it.

@Oesi said:

If I just have a first look if my aids are locked, can the audi track that already?

Nope, they won’t connect so no time stamp difference.

@Oesi said:

Like if they aren’t locked I’ll get connected to the software straight away and produce a time stamp?

Yes but stop worrying about it, it’s no big deal, your not gonna go back to that audiologist again anyway, honestly there’s nothing to stress about doing DIY.

@Oesi said:

I have the idea of showing the settings to people on this board and ask for advice that my audi might use on the aids?

You could set up a simulation mode,make up a client without connecting,although this isn’t going to show exactly what your audiologist has set up, if you want to show screenshots of what he’s done, then you’ll need to connect to the software with the correct programming device.

@Oesi said:

Man that is such bullshit. All I wanted were some hearing aids in order to improve communication and what I got is a situation that annoys me

Welcome to the world of hearing aids! but again I wouldn’t get stressed about it, just do DIY, there’s plenty of us on the forum that can help you along, it’s not rocket science ; )

If you don’t (write/save-the-settings) to your hearing aids then no-one will know that you looked at the settings. However (the default is to save the settings) so it’s easy to accidentally (write/save-the-settings).

For example you may try just closing the software. But wait, there may be two tiny check boxes;

  • [x] Save the settings in the hearing aids
  • [x] Save the settings in the database

So just closing the software may actually do something unintended. So you will need to be careful.

Edited

Thank you! I’ll start with just getting to know the programm without actually changing any settings and if I have the feeling I might have a chance to improve the programming myself I ll take the bitter pill and face a confrontation with my audi if I need some repairs in the future.

I just used your download tool to get a first impression on Signia Connexx which should be quite similar to Audio Service Connexx`? However I don’t think I could link my aids to the Signia version. Does anyone know a source for Audio Service Connexx or got a hint where to search? Or did i Just not understand how to download Audio Service Software with the downloader?

In reply to @pvc

@pvc said:

Read a DIY School PDF file named (01 Free Hearing Aid Fitting Software) to download AudioService Connexx6.5.4/AudioFIT6.8.5 for older/legacy or AudioService Connexx8.5.10/AudioFit8.5.5 for newer/current. I believe that AudioService hearing aids my be unlocked. Though, we can’t say for sure.

Here’s a hint :wink:

Sorry I might be as blind as hearing impaired. I only searched the topic for keywords but didn’t check all the links. I found the dropbox contet and get it done now. Thanks mate.

And it’s me again - starting to feel like a complete fool.

I installed Audio Fit Connexx Eight now as it was the latest version provided by the school files. How do I update it to Connexx 9 which I apparently need in order to connect my R Li T 7? I’ve tried with the update manager but it says I have the latest version installed.

Does Connexx 9 count as a whole new program? That would mean I have to search for Connexx 9 rather than updating Connexx 8?

AFAIK; There is no update for AudioService. Though I could be wrong, I don’t wear AudioService .

Right-Click the Update Manager in your Windows Sys Tray and check for updates. Let us know what it says.

Wow, you re a fast answer guy, thanks again.

I tried what is shown in your post several times. According to the updater all the software is up-to-date but the newest hearing aids I could set up seem to be the G5 line while Mood G6 and R7 already exist.

Curious to find out if connecting the R7 works some magic with the program. My NoahLink Wireless should be delivered tomorrow. Maybe an updated list of compatible hearing aids will appear out of nowhere if connected.

No, I doubt it. The hearing aids are defined by the Hearing Instruments database, and the Software plus Hearing Instruments database typically come together as a pair.

Perhaps a newer version is available at the same website as the 8.5 version. But at this point we don’t have a link for any newer version?? Sorry, that re-branded hearing aid fitting software is difficult to obtain.

Well I didn’t expect that either but I’d like to keep some hope :smiley:

I opened a new thread as my question if anyone got the new fitting software might not be seen here. Could I come back to you and share the link with you as well if I get one? There might be others profiting of it being shared in the dropbox.

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