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Phonak app update

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Ever since the phonak app was updated I’ve had nothing but problems.
First the aids would connect to my phone fine but the app said they couldn’t connect to my hearing aids so I couldn’t connect to my set programs.
After deleting my aids from my phone and reinstalling the app I finally was able to connect my phone to the aids and the phonak app.

Now I set the app to customized program I’ve set up then after a little while I hear the tone like when the aids unconnected and it’s switched from my set program the automatic program and I have to go back and reconnect to the program i want, and again after some time it goes back to automatic.

Talking with phonak they tell me to turnoff my notifications such as emails and texts coming into my phone and turn off alarm notifications,but doesn’t that kind of defeat the purpose of having the aids and Bluetooth connections?

Anyone else notice this??

11 people in this conversation7 min readJump to latest

I find the app to be very annoying anyway, so I haven’t noticed much change, except that the sound goes out in my right hearing aid every time the program decides to change now.

However, when I was looking at reviews of the app yesterday, I noticed that a lot of recent reviews are saying what you are, and are giving it one star, so you’re not alone in this.

You’ve just described, @user47, exactly what I’ve been experiencing so far during the 7 weeks of my trial. Thanks for summarizing it all so articulately. Two big thumbs up to you! :+1: :+1:

In reply to @birdcountry99

I hope you are well @birdcountry99 :smile: It has been only recently, that I have increased my overall usage of the MyPhonak App, using it mainly to mute my hearing aid Mics, whilst using Roger On & Roger Select, this improves overall clarity, and pointing mode now works a dream with Roger On :smile: IMO in the past, the App was practically useless, but now it seems more slick & fast, loads within seconds, before, you could go and make a coffee, and it might be loaded, when you come back :rofl: I use an iPhone 12 Pro, and its always been rock steady with my aids, no dropped connections whatsoever… Cheers Kev :wink:

So after my complaints about the app above, today I noticed that everytime there is a change in the programs , and not by me , I get a squelch in my aids, also I have the restaurant setting programmed to a point where it would block out other diners and music so I can hear my table mate, but like other programs something changes the program and I’m hit with all the background noise my restaurant program eliminated, I then have to scramble to change it back to my restaurant program this missing part of the table conversation and scaring the hell out of me.
I have now stopped using the app, which is a pain as I had everything set up comfortably in my different programming for tv, music restaurant etc.

The problem may be your phone.

While I don’t find the app to be super useful, it’s been pretty solid on my Pixel 8, which I have had since the middle of November. Since I first paired my Bolero m90 PR aids, the only times the app became a bit flaky, was after having the phone on continuously for many days without a restart, while using the “do not disturb” function at nights. Simply restarting the phone and selecting my Phonak RH aid from the drop down bluetooth menu, always fixed it.

It’s too bad the current Phonak remote control is such a dog. If it were as good as the previous version I use with my V70 aids, I would have zero need for the My Phonak app.

Anyway that’s my rant for today.

In reply to @birdcountry99

You are welcome @birdcountry99, the feeling is mutual :smile: I hope you are doing well, and life is being kind… Yeah, you should experiment with the App, I was noticing a graphic equaliser, when I last looked, I never tweaked it, unusual for me :rofl: Personally, I can’t believe how well the Naida Lumity’s, have improved my overall listening experience… I am practically borderline horizontal now :rofl: Take Care, Cheers Kev :wink:

Thank you Ruth for that info…Although, I am quite dexterous, I have fairly large hands, and that rocker switch on the aids, I usually leave well alone, apart from occasionally bumping up the volume… There is some slight prep involved when using Roger, so going into the app, is no big deal :smile: Cheers Kev :wink:

I’ve only had my Lumity about a month. I’ve had the Phonak app on my phone since I bought a KS9 and I’ve seen changes to the app. What I’ve noticed in the last couple of weeks is my hearing aid becomes disconnected from my phone. I try switching to speaker and nothing. A few minutes later the aid will suddenly reconnect. I don’t know if it’s an app or bluetooth connection freeze. I dislike my ReSound aid, but I might have to resort to it for phone calls. To clarify, the calls don’t drop, the sound drops.

I’m using a Lumity L 90 and an iPhone XR. I know it’s time for a new phone but it seems that those here with newer phones are having issues too. I see the Phonak audi on Tuesday.

That’s what happens with my app, too.
Frankly, the frequent sounds and silences, both, are driving me crazy. I’m starting to consider returning to Oticon for my next pair of hearing aids.

In reply to @user47

The Moto running Android 13 should work well, as they don’t come with lots of bloatware. Previous to purchasing the Pixel 8, I used Pixel 4a-5g with both Android 13, and 14, and had few issues.

The only issue I had is depending on the position of the phone relative to me, a few callers said my voice sounded a little bit garbled. I moved the phone a few inches and everything was good again.

I should add that Motorola / Lenovo treats their phone and tablet customers poorly when it comes to software updates and bug fixes. They are always way behind.

The recent Phonak app update may be focused more on Android 14 rather than the older systems, and unlike better companies Phonak tends to keep the end users (you & me) at a distance, which means they are getting consumer feedback second hand if at all.

It’s not an encouraging combination.

Thanks for your comment. My phone is running Android 14 and I’m experiencing a lot of annoying issues. Just info for you if you were wondering about that build number.

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