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Constant static despite volume

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I received my very first hearing aids last Friday, the 4th of October, it has been an amazing experience with greatly improved clarity with my mild cookie bite hearing loss. I received the Uniton Moxi Blu 3.

Today however, when I took my hearing aids out of the charging cradle there was a notable static sound, which is most prominent on the left hearing aid. It’s akin to distant rain or someone frying bacon. I thought it was just environmental noise, but it’s everywhere I go regardless of the volume level my aids are set to. Even if I mute the hearing aids in the remote plus app, they remain crackling and static sounding.

Now if I attempt to stream audio to them, such a podcast, the audio is also very rattly, almost like a broken speaker.

Has anyone else experienced anything like this? Broken receiver or interference in the aids? I’m simply not sure.

Furthermore there’s no in these aids, so I’ve ruled that out. And I am going to book an appointment with my audiologist asap, however I was hoping there is a home fix.

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Edited

It does feel like it’s primarily in one ear, the right. But it’s present on both.

It’s very weird it’s there regardless of volume, when I turn them off it disappears immediately

I’ve done my best to rule out any interference, gone so far as to go in a concrete room with tinfoil on my head :joy:

Likely a faulty microphone (not a faulty receiver) on the right, and the noise is being passed to the left wirelessly as part of the sound focussing. What make of hearing aids are they? Ah I see you do say, but I don’t know if those. This problem does happen with Resound/Jabra aids occasionally, but not normally when they are new.

@david.hendon said:

What make of hearing aids are they?

Unitron Moxi Blu 3/AudioNova B3, I’m pretty sure they’re brand new, but I didn’t see my audiologist unpack the hearing aids, so I’m not sure.

The noise isn’t really noticeable unless I’m in a quiet environment

I don’t have any other receivers, considering this is my first pair

Also I didn’t receive the tool to change receivers, my audiologist forgot it

When I started reading your post I thinking tinnitus or “floor noise” which is the internal circuitry noise, I don’t see your but it could be if you have good low frequency hearing.

Yeah I have a mild cookie bite, so my low frequency and high frequency are both fine. My mid frequencies dip into 26-30 range. I don’t have my on hand right now.’’

What options exist for dealing with the floor noise? Are we talking a different receiver or just tuning? I’m currently on a unitron M receiver

Actually not much can be done about “floor noise” maybe bump the lows up to try and “mask” it.
Actually the Unitron are the same as Phonak, you can use a pin to release the receiver, seems the blu is the same as paradise.

@tenkan said:

Actually not much can be done about “floor noise”

So stepping down to the standard receiver won’t have a chance of helping? I can also just try to get used to it. Main issue is that noise is way more prominent in one ear, causing my hearing to feel unbalanced

Yeah well it may or may not be the issue, you could give your Audiologist something to do to see if they can pinpoint the problem for you.

Sure thing! I’ll chat with her and figure what’s up.

When streaming to the hearing aids, like calls or podcast, the left one presents a lot of rattling chatter sounds. I’m not sure it’s floor noise, that usually increases with the volume :thinking:

Hopefully she’ll get to the bottom of it! Would be great if it was just as a simple as me getting a bum unit.

Normally “floor noise” is a hiss or maybe a bit of a hum and a hiss at the same time. It can be louder in one ear than the other depending on your hearing loss.

If there’s something else there, like a rattle or a vibration, then it’s a fault.

You mentioned that the noise seems to be stronger in one ear than in the other. Can you stick your hearing aids in the opposite ears (just let the hearing aid bodies hang loose), and listen again for the difference? That would tell you if what you are hearing is a difference between the two devices, or a difference between the ears.

Edited

In reply to @tenkan

I would think the noise would get quieter when lowering the volume. So I have to question floor noise unless the hearing aid volume control is broken.

With my Philips, if I increase the volume the hissing gets louder. When I decrease the volume, the noise gets lower to the point it which I can’t hear it.

In reply to @Lyra

‘Rattling chatter’ sounds like a drive rod/reed weld fail in the receiver. Noise floor usually sounds like white noise from Brownian Motion of air particles.

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