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Jabra is incompatible with iOS 18 and hiding it

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I just got off the phone with Jabra. I have owned Enhance Select 300 for $1995 for a year. I cannot all of the sudden pair them with my iphone 15 max plus running 18.1. The Jabra support person said that they are not compatible with the current version of iOS. This is unacceptable for the following reasons:

  1. Obviously, they should keep up.
  2. They are hiding this incompatibility on their website. So unsuspecting people my purchase broken hearing aids. I’ve never seen a tech company do this for a product this expensive. It suggests an astonishing lack of seriousness which leads me to now wonder if I made a big mistake after my research, going with Jabra.,
  3. I have no way to know when the problem is fixed without a constant probing of the site, looking for software updates, or trying periodically to pair.
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I am using 18.1 and have been as soon as it was available with no problems. Using an iPhone 14 Pro with a Jabra Pro 20.

Me, too. The keep losing the connection with the phone, so the app is next to useless, but phone calls and streaming do what they’re supposed to do (go direct to the HAs). My aids are Enhanced Pro 10s, which I believe are essentially identical to the 300s, but I could be wrong about that.

This is all interesting. They told me explicitly that iOS18 is incompatible and they did not know when that would be fixed. And…they told me to downgrade my iOS!

When I go to set them up in the audio accessibility settings, they find them but I’m never asked in the dialog to pair. It just sits there “unpaired” and there’s no indication in the bluetooth settings on the phone that they see the at all.

I just had my firmware updated yesterday on my Jabras and the current version is now at 9.68.1.0.

After I did that however my kept disconnecting. I called in and was told to forget or unpair then re-pair the HAs with the app. This fixed the disconnecting for me.

I do not know if this would help you. I am on Android. The firmware should be the same if you have updated it.

I can sympathize but note this is also that the android operating system which I use has a similar problem. It would appear that some of the recent and rapid changes in Bluetooth protocols is causing and the race to be first is causing the Bluetooth engineers at Apple, Android (Samsung’s Galaxy, Google’s Pixle) and Jabra engineers significant headaches. I am told they just upgraded the Jabra enhanced pro 20 firmware once again to work with the most recent changes in Samsung’s bluetooth software. I would hope they have these problems fully worked out by the time CES rolls around in January.

In reply to @chipbrock

I went to Costco and asked them to update the firmware for me. Apparently you can not update it through the app at this point. You also need to unpair and repair the after the firmware update.

Edited

Download the Jabra Enhance Pro app from the Apple App Store. I have the Jabra Enhanced Pro 20, which I think are very similar to your 300. The Pro app works fine on IOS 18.2.
Another post here says that the Resound app is the same as the Jabra Pro app and will work with Jabra hearing aids.

There’s a big distinction between the Select line (50, 100, 300, 500) from https://www.jabraenhance.com1 and the Enhanced Pro line (10, 20) from Costco.

The first is a line of aids. At one point a year ago, I tried to use the Select app to control my EP10s, and the app just didn’t recognize my aids.

The Costco aids are prescription aids controlled/fit by the standard ReSound fitting app. IOS 18 and my EPs were an improvement over 17. IOS 18.1 was a step back. IOS 18.2 maybe a step forward. But my aids always paired and connected, although they don’t always maintain the connection despite staying within 4 feet of my phone.

If the folks at Jabraenhance.com6 say the Selects are incompatible with IOS 18, I’d believe them.

I have a very strange problem since IOS 18 came out. Both my OPN S1 and S3 pairs started having bluetooth connection problems with the oticon app. Both pairs would beep 4 times in the left ear then 4 times in the right and disconnect. Initially, according to google searches I was lead to believe my aids had a failure of their bluetooth and needed repairing.
However, It made no sense to me that 2 different pairs should experience this same failure within a couple of weeks of each other. I am not THAT unlucky! LOL
After a lot of experiments, I found that the bluetooth in each was fine, they would connect to the Noahlink, and even to my phone. I use them wit YouTube with no problems. But with the Oticon App they would soon beep beep beep.
So my attention was drawn to Oticons app itself. So I dumped it from my phone. that was over a month ago. My aids are working perfectly now connected to my phone. The only thing is I do not have use of the app.
I have dug out the manual and have learned how to raise and lower volume and change programs using the buttons. They work great.
I am certain there is a problem with the app working with ios 18

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