Damage to hearing aid during receiver change

Yes definitely bring it up with them, that’s definitely been done changing the receiver over, they are super hard to remove so they probably have used something to pull the old one out and damaged it in the process, but very easy for them to order a new housing and change it over for you.

Thanks for your reply. That’s what I was thinking. Hopefully my audiologist will agree.

@1Bluejay said:

Not sure if Spheres are like the Phonak Lumity Life aid

The spheres use a friction fit. No pin to push, but there are a fair number of reports of receiver damage in removing old ones to put new/different in. This is the first I’ve seen on damage to the body of the aid.

WH

The sad thing about this is your fitter/audiologist knew they broke it and didn’t tell you.

Yes, I would have the aid replaced. The damage could get worse the next time a receiver needs to be replaced.

The waterproof case has been compromised. Definitely take it back. That was very sloppy work. They damaged it by with a pair of needle nose pliers , from the look of it.

I can’t tell from the picture how deep that mark is. There is an inner seal which should continue to keep the receiver connection protected. Due to the tightness of the connection the receiver wire frequently can not be pulled out (in the manner the Phonack instructional video shows) without damaging the wire going into the hearing aid. Frequently the wire must be removed by prying it out with some instrument. I use a pair of needle nose tweezers (thanks to a suggestion from someone on the Faceboook forum) which may leave a scar. In any event it will do no harm to discuss this with your audiologist.

Did you revisit the hearing place and insist on it being remedied?
Just noticed this post and absolutely that was a brute force approach with inapt tool or technique. Very amateurish and also dishonest for not being upfront about it with you. Stand up for your rights!
If you should ever want to sell or trade them, that is a killer.
And might in fact have some other hidden damage or lead to future issues.

Yes, the aid is back with the hearing practice. A different audiologist agreed that the damage was done when removing the wire. I am waiting for a replacement.

There is only one world, so we should all try to make it better.
Nearly ten years ago, about six months into an investment in HAs, something similar happened to mine. The AuD, on his own, explained what he was doing. That I should return, next week to get the temporary loaner, while mine was being repaired. At the time, he did explain why he was not just doing a simple swap… something about bookkeeping, or how the company bills… I don’t remember. But that and other service related treatments, resulted in my being a client of his for over a decade.

I did not take it for granted, but would probably asked for it, and I know many customers would too…if not offered. Of course, once I have to ask for it, the gesture loses its impact! For forty plus years, I have been in a service business that blends art with technology, and is a luxury. It is not essential. What is considered essential by both my clients and myself, is being treated right - doing the right thing - and the first step in that is CARING to do the right thing - being prepared, being attentive to detail, being sensitive to what I need to do my work, and what the client needs to receive in the way of product and service.
The hearing aids have a certain warranty period - right? That by definition is the life of the units we have invested in, right? So if we are deprived of the use of the item, for two weeks it is fair to expect a loaner. If a business feels that we should be able to do without his product for two weeks, then maybe we don’t really need it?

The damage to the aid looks as if a pin was used to pry out the receiver causing the case to be chipped. From other peoples comments it seems as if the receivers are extremely hard to remove. I am kind of surprised at this. But you should definitely be entitled to a new case.