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Hearing aid goes on and off, what’s wrong

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After only wearing hearing aids for a couple of months, I noticed something different this morning. My wife was watching the Today show and I noticed that when I turned my head towards the TV, the left hearing aid would turn on. And, if I turned my head way from the TV the left one would turn off. If my wife spoke to me from across the room, the left one would turn back on. When I got to work I noticed the same happening again in my building’s four story atrium. On the ground floor there’s a fountain to act as background white noise. While waiting for the elevator, I noticed that when I turned my head towards the atrium the left hearing aid would come on bringing the sound of the waterfall and when I turned my head the other way the sound of the water would turn off. I could stand there and slightly change my direction and the left hearing aid would go on and off. I would think that the two hearing aids would blend the two sounds together. I have Jabra Enhanced Pro 20s and I’m still within the trial period. The hearing aids just came back from GN where they were refurbished with new microphone filters. Has anyone experienced this before with any hearing aids? Has anyone had this experience? Please, let me know so that I can return these to Costco and exchange them for either the Phillips or the Rexton Reach. I don’t want to have to keep sending the Jabra’s back for repair. Additionally, for anyone wearing either the Phillips or the Rexton, what has been your experience? Thanks in advance.

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A Bluetooth signal can be blocked by your head, which can cause issues like that.

However this shouldn’t be happening indoors in your home where the signal can bounce off walls and reach both hearing aids. An atrium just might act like being outdoors, where this type of issue is most likely to occur.

Also a weak battery can do that too.

It’s not the battery because this happened in the morning at home right after taking them out of the charger and put them on. According to the hearing aid specialist, GN replaced the entire guts the week before…so, I don’t think it’s the battery. This is the first time that I heard of a Bluetooth signal being blocked by my head. However, this is the first time I have been using Bluetooth for an extended time period. Thanks for you answer.

I was walking the other day and listening to a podcast using . My right hearing aid starting to drop out from time-to-time and it a bit later the low battery signal went off.

So yes, a low battery will do this.

The Bluetooth web site states that Bluetooth signals can be blocked by head movement.

Thanks for the info. The reason I was surprised with this development, is that this issue never came up before. Costco had just sent them back to GN for both refurbishing and to install better wax and dirt filters in the microphone ports.

Well don’t keep wearing them, cuz it sounds like that issue is not going to resolve on its own. Maybe the speaker/receiver on that LEFT side is wonky? I’d want to sit down with the audi at Costco and literally WATCH them call up the program and show me where the issue is. Something is not communicating with that aid, so it’s blanking out. I sure hope you get this fixed, cuz it’d drive me NUTS. You can’t be walking around and going to work if one of your aids is unreliable. Just a question: does it also blank out on phone calls or streamed audio?

I agree, there’s something wrong or wonky going on. Of course, whenever you go to the doctor, the pain goes away. :grin: I will bet that when I get to Costco the hearing aids will work perfectly. Thanks for the information.

LOL!!! I can relate not only in “general” with that philosophy, but even in “actuality” as I have a couple urgent doc app’ts this very week.

Too bad it can’t be “wished” away. I’d save a bundle of dough for Medicare (and me) and precious hours I’d rather be spending doing other things.

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