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Connecting My Phonak Hearing Aids to My Laptop

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I’m new to the world of hearing aids, since I just got mine for the first time three days ago. I got a pair of Phonak KS10.0 hearing aids at Costco, and they told me that I could stream audio live from two devices, such as a phone, tv, or laptop to them. The gal who set them up for me paired them with my iphone, which works great. However, I am now trying to pair them with my laptop, but cannot seem to make the connection.

The laptop is a Bluetooth-enabled device and is shown as ‘now discoverable’ in its settings menu. And, of course, it is only about two feet away from my hearing aids, so distance can’t be a problem. So, my problem, here, is that I can’t figure out why I cannot pair/connect the laptop to the hearing aids.

The information that came with the hearing aids says that I can pair/connect two devices to them. Does the pair of hearing aids, itself, count as one of the devices? Surely not, but I don’t really know. My iphone counts as one device, of course, so I was thinking that, if the hearing aids count as a device, themselves, then I now cannot also pair/connect the laptop, unless I ‘unpair’ the iphone first. Is that right or is there some other reason why I can’t seem to pair/connect my laptop to the hearing aids? Any help would be greatly appreciated.

4 people in this conversation2 min readJump to latest

Welcome!

If I understand the KS10 directions correctly, you have three minutes after turning the KS10s ON to initiate a new pairing. That’s when they’d be discoverable by the laptop. Only right after you turn them on.

Does that work?

This is just for pairing, not connecting. Once paired, the laptop should discover them anytime and you can connect.

There’s been a lot of threads with people struggling to pair their KS10 and other Phonak with their laptops.

A lot of people are having to buy Bluetooth dongles even tho their laptops have Bluetooth already.

Give a search on this forum.

In reply to @garyh

Hi Gary. Thanks for that reply to my question. The pdf was especially helpful. I was able to pair and connect the hearing aids to the laptop, finally; however, the audio streaming is choppy. It sounds like what a tape might sound, if it is sticking every few tenths of a second. Any idea as to what that might be?

In reply to @Zebras

Hi Zebra. I appreciate your time and trouble in replying. I finally got it paired and connected, but now there’s a new problem: the audio streaming is really choppy. I’ve looked in the user manual, as well as going to the KS10 user portal, online, but they don’t even mention such a problem.

Okay, it seems to be working now. I simply had to adjust the in my ear; still new to all of this, so I guess it will take a while to get used to them.

Glad they are working now. My KS9s have always worked great with my Macbook. I’ve also found that the Phonak TV Connector works quite well with a laptop, although it’s apparently hard to come by at present.

I have no problem connecting or pairing to any apple device but have had lots of problems with windows. I use a dongle now with win, that works.

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