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iPhone streaming issues with Starkey Edge using My Starkey 4.1.1

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Hi everyone. I have been demoing Starkey Edge’s hearing aids. They are perfect for me in terms of fit, size and hearing in noise. The phone works great, but when I stream anything while walking - which I do daily - the sound cuts in and out or goes from one ear to another. I am using an iPhone 16 with IOS 18.5. I am leaning toward not buying them b/c Starkey can’t solve the issue (and frankly has a lame answer about Bluetooth not having anything to bounce off). Has anyone else had this issue or solved the problem? (I’ve tried Phonak, Jabra, and Widex - none have this issue but don’t work with me for other reasons) Thank you!

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The Starkey workaround seems to be to purchase a StarLink Remote Microphone + that connects by bluetooth to your phone and then to the hearing aids also by bluetooth. This is supposed to relay the signal (and also provides a better mic), but you need to wear it close to the aids. This seems similar to the pre-Bluetooth hearing aids solution offered by Widex and others.

I haven’t tested yet with my Genesis, but plan to. The downside is the extra $300 cost and then having another device to wear and charge.

Also, it doesn’t seem that they have a version that works with Edge devices yet. You may want to ask them about it.

https://home.starkeypro.com/st-en-iv/product/remote-microphone-plus4

I have the Starkey Edge .
I steam using a Pixel 6a
The phone is in my left front pants pocket. That is approximately the three feet from the aids.
I do not have this problem walking in the park.
Each phone reacts differently with each aid.
Try a different phone if possible.
Try a different aid to see what works for you.

@BRG1 said:

lame answer about Bluetooth not having anything to bounce off

Lame sounding or not, it is true. I had this issue with my Phonak p90s. Haven’t noticed it with the infinios yet, but they improved bt signal strength quite a bit. Same goes with Roger on mic. Step outside and useful distance collapses.

WH

Thank you everyone. Do any of you know of a hearing aid that is good in noisy environments and works well with iPhone without dropping the signal? The newest Phonak are way too big for me and drained my battery, jabra processor is too fast and Widex did not perform well in noise. My other option could be just to buy an arm band for my phone (pockets and waist bag still have the issue).

Edited
@BRG1 said:

The phone works great, but when I stream anything while walking - which I do daily - the sound cuts in and out or goes from one ear to another. I am using an iPhone 16 with IOS 18.5.

This problem just started for me today (June 9). I have walked and streamed music to my for years. Currently my setup is an iPhone15 streaming to Phonak Audeo I90s. The HAs last updated early this year. My iPhone just updated to 18.5, so I am fairly sure this is an iOS problem.

Thank you Brian. This is super helpful to know because I really love the Starkey otherwise so hopefully Apple can fix this issue.

Same here.

As soon as I walk out of my building (NYC) if my phone (iPhone 16) is more than about 24” from my Edge the streamed audio cuts in and out. I end up walking around holding my phone about shoulder height. I’ve been looking for solutions…everything from trying to hack the Starkey app to increase the Bluetooth LE power, to finding a shoulder strap to hold my phone, or a device to repeat the Bluetooth signal.

I just discovered the Remote Microphone +, alas it’s not compatible with my Edge AIs. They did away with all the inputs except the microphone for The Edge Remote version. No Bluetooth In, Line In, Loop or input. So that’s no help.

I’m going to try the Edge TV Streamer, with a portable battery pack and a USB-C to 3.5mm jack from my phone, like this:

Screenshot 2026-01-29 at 9.55.32 PM

It’ll be a bit unwieldy, but at least I can put it in my pocket so I won’t have to keep holding my phone up. My arm is getting sore.

Any thoughts on whether this will work?

I did a similar thing with a Phonak TV Connector at one point when my Roger on quit. While I was waiting for the repair/replacement (Which when returned came in a shrink wrapped box with all the accessories and a dock which I did’t get when I originally got my Roger.)

It worked great beyond the bulkiness. The range wasn’t significantly better than the Roger, but the battery savings over was the same.

WH

Hello everyone… I just discovered this forum…. a lot of valuable info…. I’ve worn Starkey for more than 25 years and for more than 15. I take riding lessons and my instructor connects to students via phone group. Until I upgraded to Edge 24 , it has never been a problem with switching ears.. I always wore a belt with my phone in it. Now, unless I wear my Iphone near my neck, the problem persists… My tech suggested it is because these aids “check with each other” to provide better hearing… I admit that I can now hear what direction a sound is coming. However, the switching is annoying and frustrating. The workarounds are cumbersome for me as a rider. I have written to Starkey without an answer. My tech has no real explanation of a fix, not just a workaround. BTW another annoyance is the upgraded mini-mic WITHOUT an audio input jack… My church uses an antiquated system and I could plug the old mic into it…
Thanks for a wonderful resource. RichardM47

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