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Phonak Audéo Infinio I90 Sphere Bluetooth Issue/Troubleshooting

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I’m currently an Oticon Real 1 user that is trailing the Phonak I90 Sphere Ultras for the next 2 weeks. Running into a Bluetooth issue that is annoying. The right ear seems to be dominant/audio heavy for lack of a better descriptor. When I would watch videos or listen to music with my Oticon Real 1, they were balanced and the audio came out equally from both sides. This is not the case with the Sphere devices. I would say 70% audio comes through on the right side and the rest on the left. Super annoying when on a phone call and it’s unbalanced like that. Is this just the way streaming is with the Phonaks. I noticed under my BT devices listed on my phone, the Right and Left ear show up as separate BT devices, whereas my Oticon HAs show as one combined BT device. I think this may be part of the problem, but again, not sure if this is normal for Phonak HAs to show up as 2 separate BT devices. I’m uploading my BT settings page to show what I mean.

Does everyone’s BT device page with Phonaks look like this showing 2 separate BT devices?

Screenshot_20251123_215016_Gallery

I’ve tried deleting and re-adding process which did not fix the issue. This screenshot is from my Android device, but also experiencing the same issue when I paired with an iPhone for troubleshooting purposes.

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First off I am waiting for my Spheres and now wear Oticon INTENT1 aids. The Phonak aids including the Spheres are set default as the right aids as the master when it comes to Bluetooth classic. Your audiologist can change that in the fitting software. But is sounds more like the aids haven’t be adjusted right for your hearing loss. With the Myphonak app you can adjust the hearing aids volume individually. This should help until you get back with your audiologist.

@cvkemp said:

The Phonak aids including the Spheres are set default as the right aids as the master when it comes to Bluetooth classic.

@ncas_wep Yes, I agree with Chuck here, the comms for audio for streaming and phone calls goes through one aid, the master, and that communicates to the other aid outside of BT. The two pairings are normal, it used to be three. One for the BT master, and one each aid the the LE pairings for controlling the aids. If you pair to another device for playing music or whatever, you don’t need myphonak and you only need the one BT master pairing.

It def sounds like the tuning for streaming is a bit off-kilter. I’d see your and explain your experience. Surely they can fix you right up.

WH

They are bt le using mfi. Not bt classic. Pretty much only Phonak/ unitron / hansaton / sennheiser aids are. Signia BCT is the one exception I think.

WH

I think I have identified a bug in the new Ultra firmware. Not sure if the bug exists in the Ultra firmware, iOS 26 or the combination of the two.

I’ve now had two incidents where the Sphere’s seem to disconnect from the myPhonak app and won’t reconnect again. The strange thing is that I can still stream from my iPhone to the Sphere’s but I seem to lose the ability to connect to the myPhonak app. Turning the iPhone on/off and/or turning the Sphere’s on/off doesn’t fix the connection issue. The reason I think the Ultra firmware is to blame is that you can actually fix the issue by turning off the Sphere’s, placing them in the charger for 3+ seconds and then pulling them out. Once you do this (this is Phonak’s soft reset process), the Sphere’s immediately connect properly.

Just sharing in case anyone else has experienced this issue.

Jordan

I have the same problem after upgrading firmware.

You don’t need to turn them off, just place in charger a few seconds

In reply to @JordanK

A thought did you forget the aids in the app and phone restart the phone then pair the aids with the app and phone after the restart of the phone. I never do a update to my aids are phone without doing that.

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