Jabra pro 30 very loud and harsh

@tenkan said:

use your phone volume to set streaming loudness otherwise can be adjusted in SmartFit

I have the phone volume one up from off and its still too loud. looking for smart fit.

I received the Jabra 30’s at the end of August, and it’s my first experience with HAs.

At first they sounded really loud and harsh. I have slowly gotten more used to them by putting them in the All Around with noise filter on, and on low level. I am slowly increasing the sound level and trying not using the noise filter. But it’s a very slow process. Of course, this is worse, because they are my first aids, and I’ve needed them forever.

Let us know how it goes.

Its a media/music App, has a really great configurable equalizer built-in, only for Android at the moment tho.

I guess it got something to do with when I stream from my phone all the sounds are amplified, but in real life only the high frequencies are amplified.

I think the Jabra factory default settings are just too loud to begin with. Doubly true for a new user.

On my Jabras, I had the fitter reduce the volume at the initial set-up appointment. Went back about a week later and had her reduce volume again - including the streaming volume. (The Streamer+ on our family room TV has less volume adjustments than the older Streamer II I still use on another TV, btw.)

I still needed to click on the “noise filter” button in the app first thing in mornings for awhile. It’s a good option while you get used to the hearing aids (or the New aids in my case).

@hamjor1 said:

I feel like I need to give it at least two weeks for cognitive adjustment–this is normal for new aid wearers

Definitely, for first time users it can be month’s, yeah so you wouldn’t think there’d be so much difference between your Quattro the the Pro 30, those higher frequency are what gives the “ clarity” in speech.

do you know what target was used for your fitting? you and i have a similar level of loss and i had the same issue initially with my ep30s. i had a lot of feedback and harshness and had to turn my volume down considerably, which somewhat defeated the purpose. i went back a couple of days later and met with a different audi. she tried a few things that didn’t help before calling jabra tech support. they recommended, naturally, their own target, audiogram+ rather than nal-nl2. that made a huge difference in how natural everything sounded and solved the rampant feedback as well.

i’ve since started learning to self-program (thanks to tenkan) and have tried tweaking nal-nl2 and dsl but always return to audiogram+. i also played with increasing default gain to 110% but that was too much and lowered it back to 100%.

i know there are others folks here who prefer one of the other targets, or more or less gain, so it is pretty subjective. hopefully you can make another appointment and together figure out what is happening.

I had the same problem comming from the Rexton BiCores. Costco set them up with the NAL2 standard which i perosnally find that i hate for any hearing aid. I self fit and reprogrammed the jabra’s 30 to thier standard audiogram+ and now they sound more natrual also i can hear much better with the jabras vs the rextons . I typically hate NAL2 how it sounds its the medical gold standard but it is to harsh for me. The challenge is the Jabras enhance pro 30 do not have band adjustmens above 8khz the rextons have all the way up to 12khz and that makes a big differenc if you have high frequency lost. to meet the nal2 output she had to crank up all the high frequency bands which makes it really harsh. Even the Rexton i had to reprogram to thier standard cause even thiers NAL2 standard sucks

I like the sound of my Jabra Pro 30 in normal environments, but when when I put them into Hear in Noise, while the second cup significantly lowers the background noise, speech is very tinny and barely understandable. Is there anything that can be done or is this the way they are for others?

You just need this program to be adjusted to your liking, go back to your clinic and ask for it to be done.

I was tempted to start a new thread, but it looks like my experience fits well here. I have been wearing hearing aids for 15 years, either Resound or Phonak. Hearing aids have helped, but I don’t expect to much considering my audiogram.

After 7 weeks, my experience with the Pro 30s is much worse than any hearing aids I have had before. They were fitted with REM and tulip domes after testing at Costco. The staff was great, and said that they followed the recommended settings closely. I have been trying to adjust to the hearing aids with no changes, but I do have an appointment tomorrow afternoon.

I am using Enhance Pro on a Samsung S22 Ultra. The app is set up with All Around, Hear in Noise, and Music. There is also a window that appears in the app if I try to stream, which I suspect is normal. Some issues:

1. They are almost painfully loud until I select the Noise Filter option in All Around. Costco said there is no way for them to power up with the Noise Filter already selected, so the first thing I do is turn it on.
2. Even with the noise filter on, they still amplify percussive sounds too much. This creates feedback that my wife can hear, but I just hear the sharp attack of the percussive sound.
3. With All Around volume 2/3 of the way up, I will hear crackling every few minutes until the volume is turned down. My wife hears it as feedback.
4. Bells sound like crackling to me. A parakeet ringing a bell sounds like it is scraping incredibly loudly against cuttlebone.
5. Streaming music or speech is so tinny as to be unlistenable. (Remember, I don’t expect . great sound, but this is truly unlistenable).
6. Unfortunately, I have not experienced better speech in noisy environments like others in this thread have. I need to turn them down or the feedback is considerable.

Any suggestions on what might improve things would be highly appreciated. I am going to try to get used to them for another 6-8 weeks. If that doesn’t work, I’ll need to return them and try one of the other brands that Costco carries.

In a separate thread I will ask about self-programming. Costco is more than an hour away, so that may be a better approach for me.

Thanks everyone for the information you provide here!

I returned my Jabra Pro 30 hearing aids and I’m going to try the Philips 9050 hearing aids. I’m currently using the Philips 9040 hearing aids and wanted Auracast.

I thought the Jabra hearing aids sounded bad when streaming too. My Philips 9040 hearing aids sound pretty good for a hearing aid. Frankly, if streaming still sounds bad after Costco makes an adjustment, just return the hearing aids.

I’m not sure why your fitter went with tulip domes since they come with slits, at least mine did. Are you sensitive to occlusion?

Since you live so far away, you might ask about remote adjustments using your home computer if that appeals to you.

You can also ask them to use one your programs and under-fit it so that you have a comfort program. Then over time you can have them boost the gain in baby steps.