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Jabra 30's, getting molds tomorrow

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Edited

I got the Jabra 30’s towards the end of August. The are my first ’s, although I’ve needed aids for many years (and had 3 abortive attempts before).

I’ve had numerous problems and have had many appointments to get help with them. The worst problem has been that I cannot stream phone calls, or anything else. When trying to stream calls, the speech is basically unintelligible.

First I had tulip molds, then I had Power molds(?) Then, I asked for molds, and my fitter took impressions for silicone molds with skeleton locks at the last appointment. I asked him if there would be vents, and he said yes, 2.5 mm vents (?).

I’ve also have had atrocious problems with the aids falling off all the time, and once getting lost. This is partly due to using masks, HA’s, reading glasses on and off, and a thin headband.I am using Deaf Metal devices for that, and I still have the problem, but at least I notice them falling off and can catch them. (I got a cuff from them that I have to try).

I’ve also had a lot of feedback, especially lately; the domes kept migrating out. Hopefully, a lot of these problems will be better with the molds, assuming that they work for me.

Are there any specific things that I should ask him to address other than adjusting the molds and programs and showing me how to put them in, etc.? And hopefully trying streaming a call.

I still have trouble with speech, although it is better. And I haven’t even been in a lot of noise either.

When our fitter took the impressions for the molds, he said that they don’t really use molds much there, which shocked me! I asked if he basically had to learn on the job, and he said “yes.” Arghh. He really wants to learn and do a good job, however. Apparently there was 1 other fitter who left, and now there is another, but they don’t have a desk person anymore (or not much), so the fitters have to do that, too!! Yikes.

I have until February 22 to return the Jabras, but I want to make them work, if possible. Thank you, and sorry for the thesis!

One other factor re streaming that I’ve been thinking about: when I make phone calls on speakerphone, since I can’t stream, the sound is a little static-y. I have a fairly new iPhone 16 Plus.

When I changed phone providers, I switched from Verizon to AT&T, as the large provider said that they now have superior 5G, and therefore sound. I live in NYC, so there are tons of cell phone towers. AT&T vs Verizon shouldn’t be a factor, but I could look into it. I am hoping that the molds improves a lot of these issues.

I got my mold today. They are silicone and clear. He said they were vented 2.5-3 mm, I think. The previous ones were . And tulip domes before that.

My husband called me from outside the Costco store, streaming into the aids. I could hear him ok, but there was a tremendous amount of background noise, because it is right above a major highway in NYC.

But after I left the appointment, I realized that I was having a whole lot of feedback, especially in one ear. Arghhh! And it was worst if I was near a wall, or the car door, etc. But not only then.

I figured that the molds would keep the from falling out so much. I had asked for skeleton locks. I’m not sure that I got them?! I have to look up again what they look like

Right away, when I took the mask off very carefully, they fell off again, but it was mainly the body of the HA, the molds came out some, too. but not all the way. it was after that the feedback started. But I haven’t been able to get them in any further or differently.

I found out that that Costco has another fitter again and will hire a third fitter. But they have eliminated the front desk person and now expect the fitters to do that, along with working with patients! I’m not happy about that for our sake and theirs! It’s the way of all corporations these days, understaff.

I do feel the lack of having an audiologist who is far more trained and experienced. But there is the tradeoff of the vastly more expensive prices—plus the incentive to charge far more, and some aren’t as interested in serving patients..

I read that before the pandemic, there were some audiologists at Costco, but they all left with the pandemic, and since then Costco isn’t hiring audiologists, and/or audiologists don’t want to work at Costco.

Edited

I have the jabra 30’s from Costco, and my is not much different than yours. The techs at my Costco are very good … you are in NY there must be several different Costco’s in your area, you might want to try a different location to find a better fitter.

I have also gotten molds, I have acrylic with a lock and 2mm vents, and they never come out. They had to be remade several times for fit and vent size to get them right. Costco will remake them for no charge to you. I have tried silicone molds put prefer the acrylic. with your loss in the lower frequency, I think you should have a smaller vent. That will keep in some of the low’s in and lessen the feedback . Since you have large vents you can test if you would like smaller vents by restricting the size with small plugs that have small holes in them … Costco should have them to fit in the vent and reduce the size. (I think they are called select-a-vent plugs)

@GrayGhost

Wow, thank you, @GrayGhost this is very helpful!!

Yes, I think that I need a more experienced fitter. I like my fitter, and he tries hard and is eager to learn. But it is difficult, I feel like I have to lead the way, but I am not an audiologist—in spite of researching for many years, and trying with 3 previous audiologists.

That’s helpful to learn the you had to try with different molds to get it right. And thank you for the info on the size of the vents, etc. And the plugs to try to see what size of vents you need.

What made you chose the acrylic molds vs the silicone? Were the silicone ones too variable due their flexibility?

When you said that you have embedded P receivers that go deep in the canal, I presume that you mean they are embedded in the molds, right? And what makes them go deep in the canal, the way the molds are formed? What are P receivers? Power receivers?

Since you said that your fitters are very good, I guess that you feel that the process of trying different molds to get it right is normal?

I presume that you can stream ok? And you must feel like the sound of the Jabras are ok? It is hard to tell how much is my lack of HAs for so long, and how much is the inexperience of my fitter, or the particular HAs.

Thank you so much for this! All of the details really help.

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