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Phonak Audeo I90 Sphere Bluetooth Connectivity

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Hello,

I just received my Phonak Audio I90 Sphere. Overall, I’m really happy with them EXCEPT Bluetooth Connectivity on my iPhone.

The connects properly to the myPhonak app, and I can use the app to change Volume, Programs, etc. But it DOESN’T stream for calls, music or videos even though, in Settings, under Bluetooth, the HA shows connected.

The User Guide says: “Additional functions with Infinio Ultra and newer: After successful pairing your hearing aids are connected for the Bluetooth streaming. You can now listen to audio and answer phone calls on your hearing aids.”

But, in my case, this is simply not true. The only time streaming works is if I delete the myPhonak App, reinstall it, and start the connection process all over again. But after a few hours if no use (e.g overnight), once again the streaming stops.

In the meanwhile, on all other devices which do not have the myPhonak app, the streaming works fine all the time. My HA is connected to my iPad, my Mac, Roger On 3 and TV Connector. All work fine, and I can jump from one to the other seamlessly.

Would anyone who has a clue about what’s possibly wrong please enlighten me. Very frustrated!

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For iPhone the pairing for audio streaming is still done separately to the bluetooth low energy pairing for device control. Put your master hearing aid in pairing mode (or just switch both of them off and then on again) and pair them in the bluetooth settings of your iPhone within a few minutes like you would any other bluetooth device. The streaming audio will appear as an additional connection.

I have the Spheres and connect them to my Samsung S25FE phone and have had no connectivity issues. But I hear over and over about issues with iPhones. I used IPhone for 9 years and always had one issue or another with my aids. Back then It was Oticon aids. I went back to Samsung with S23 and my Oticon Real then INTENT1 aids, i had less connectivity issues. With my Spheres and S25FE I have had no issues.

In reply to @Hearing_Potential

Thank you for your quick response.

I’m not sure how to create this second additional connection. Once I pair the to the myPhonak App, it already shows up on in Settings >> Bluetooth. And any attempt to pair it again returns the message “Pairing Unsuccessful..”

Plus The User Guide says this extra step is not necessary for my HA: “Additional functions with Infinio Ultra and newer: After successful pairing your hearing aids are connected for the Bluetooth streaming. You can now listen to audio and answer phone calls on your hearing aids.”

I’m so confused. Help!

Sorry, I forgot to mention that you’ll need to delete your existing low-energy pairing from the phone, pair bluetooth audio first, then pair the app second in order to get everything to work.

Edited

Since a few months you can enable bluetooth streaming from the app under Devices→ Streaming.

You used to see separate Bluetooth connections under Bluetooth settings, one for each and one for streaming to the one configured for streaming, but last time I checked I could only see one for L and one for R even when streaming a Podcast.

The Infinios use Buetooth classic for streaming. This can remember pairing to max 8 devices, be connect at any time to 2, but can only stream from one at a time.
Try disabling bluetooth on your iPad and Mac (even if it is sleeping) and see if you can stream from your iPhone then. On your iPhone you might have to go into the Bluetooth Connect menu on the Spotify app, or whatever app you are streaming from to activate streaming.

I find, with Firmware 1.1.11.0 (Phonak app→ Devices → My hearing aids) streaming is rock solid.
The only hassle I have is my Macbook, iPhone or Ipad wanting to connect at the same time. Which might be what you are experiencing. Good luck.

I have this problem - I only have these connected to my iPhone and my MacBook but I have to turn off the Macbook bluetooth if I’m not actively using it or it tries to rob the connection all the time. It was the same with heaphones I had that had multipoint bluetooth, so I don’t feel like this is a problem unique to my .

I do have issues with the app on my phone giving trouble changing programs, and I often have to restart my phone to fix it.

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