Cosco going down hill

Take anything you read on the Internet with a huge amount of skepticism. Always try to go to the source. Which is this case, is either corporate or the store manager.

I go to Costco once a month, I’ll keep an eye on the situation.

I visited my local Costco near Syracuse, NY to schedule an appointment, but they were booking three months out. I had tried calling several times, but my calls went to voicemail.

In the meantime, I discovered that my insurance provided good coverage, so I chose a local audiologist who was able to see me within a few days.

Given that Costco is an hour away and appointments are booked so far in advance, I began to question the level of service—especially since they didn’t answer the phone.

On a positive note, the staff member I spoke with in-store was friendly and helpful.

Our Costco in Tennessee has 3 or 4 hearing specialists and i have had no problem being seen the same day when i have had a problem or question about the Rexton Reach HAs i have had for about a month.

I shop in my local Costco once or twice a week and most days the hearing aid department has a staff member manning the desk. I can usually get an appointment in one week.

I have 3 Costco’s in my general area, and the Audiology Dept Staff have been completely professional and nice. Such a general assumption made at a single location does a disservice to the brand. Perhaps a word with the Location Manager?

I’ve had pretty good customer service at my COSTCO.

Cosco, cisco, or Costco?
At Costco the service is generally pretty dependably good.

I’m in the Costco has not changed camp. Your local service etc. may vary from time to time but it’s not a reflection of anything more troubling or nefarious. My two nearest Costco stores both have hearing centers and I can get a same or next week appointment at either. Everyone I’ve spoken with or was seen by was attentive, courteous, and professional.

One time I was shopping and ran in to my audi tech in an aisle. (She is also a fully licensed AuD.) It had been a couple months since my final fitting and she wanted to tell me the new testing equipment was available and to make an appointment. I did, the next week, and it helped. She remembered me (and my case history) out of the hundreds of clients, with no prompting. I’d call that good service.

So much Costco hate out there. Weird! Costco are the good guys.

@Skywatcher said:

So much Costco hate out there. Weird! Costco are the good guys.

Come on! You are over selling the hate comment.

@user990 said:

Plus, I don’t know if my visit is representative of other days at my local Costco. It’s entirely possible that the person normally at the front desk was just temporarily gone for that period of time.

I’m in a big city with lots of Costco’s around. What is important to me is the person that is doing the testing or fitting as that is who is making the biggest difference. Front desk people are like anywhere else, you get some good ones and some you basically have to deal with under their rules.
I go to a further location for my ears. The new closer location will get my eye business basically because they acknowledged that I existed, quickly answered my questions and even tweaked my frames.
The newer location is definitely trying to bump up bookings by pushing the customer service.

I have been extremely happy with the service I have received at the Costco in Southlake Texas. Not only has my hearing aid fitter, Steph, been knowledgeable, patient, and explained everything simply and clearly. The other staff have also cleaned my hearing aids within 20 to 30 minutes without an appointment. Part of Costco’s business model is to clean your hearing aids whenever you show up in the store. They realize that you will always spend money whenever you show up to get a free cleaning.

I was curious about COSTCO’s free cleaning so I tried it a couple of months ago. The young man at the counter did exactly what I do…replace wax filters and run a filament through the vent holes on my custom earmolds.

and hopefully brush the mics. I’ve read Phonak’s guidelines and they don’t recommend anything else. You’ll be surprised how many people can’t (or don;t want to) change the wax guards. The aids are IP68 (well sealed).

People who complain that one or both HAs suddenly are dead, despite full recharge or new batteries and the status lights working, always make me wonder, “Did you change the wax guard?”