Jabra Enhance Pro 30 Hearing Aid Issue When Receiving A Call

I am not exactly clear what you are asking.

For me it always goes to my Jabra Pro 30’s when answering a call (whether it’s a phone call, WhatsApp call or a Teams call).

If I want to use the phone speaker to include others on the call I have to switch to speaker on the phone after answering the call.

This is how it is supposed to work.

Edit: As @tenkan said you can also change settings on the phone. On an iPhone in Settings: Accessibility: Hearing Devices: you can set autorouting for calls and or media to Automatic, Always Hearing Devices or Never Hearing Devices. I have mine set to Automatic. I would imagine you have similar settings on an Android device.

What kind of phone do you have? I assume that your Costco hearing aid specialist set up your cell phone connecting it to your Jabra Pro app.

I use a Samsung S25 Ultra and the Costco specialist did not setup my phone I set it up myself. I know how to setup the hearing aids on my phone, because I also have Starkey Edge AI 24. I’ve demoed so many hearing aids and I never had that issue with Phonak Audeo Infinio l90, Starkey Edge AI 25, Widex Allure 440, and Oticon Intent 1.

Ok it shouldn’t do that (and doesn’t for me)

If you have an iPhone check you have you have “optimize for MFI” turned off in the Jabra app. My Costco fitter told us not to enable this and there are other posts here about issues when optimize for MFI is enabled.

(By the way I think you are using the word speaker to describe both the caller and the speaker on your phone which is a little confusing)

My Costco audiologist did mention that he heard someone with a Samsung Ultra 24 had the same issue. I am unsure of the cause yet, but looking into it. I also reached out to Jabra Support. The only workaround would be to switch to speakerphone and then back to the hearing aids, and that will work.

I have the same problem. I just switched from the 20’s to the 30’s. Many phone calls are too quiet and i cant hear them. Streaming videos are fine. I have a Samsung 23.

Im not having that issues with my S24fe. I get a “chime” when receiving a call, then hear the phone ringing in my aids. I can either tap my aids to answer or use my phone to answer.

When you recreive a call does bt show connected ? See my attached pic showing bt NOT connected. The bt symbol should be green when receiving a call. If its not, try tapping the symbol to connect.

It is enabled. I also do see it connected. It’s just some weird glitch. Like if I make the call to the person then it works fine. I can hear the person through my hearing aids. But if they call me the hearing aids are still connected, but cannot hear them unless I switch from hearing aid to speakerphone and then back to hearing aid.

So when this happens, does the bt symbol show in green (showing aids are connected)? I imagine it does since you can hear them. That is odd and not my experience but ive seen lots of connectivity issues depending on phone. Odd that my S24fe has solid connectivity and zero issues while others with S23’s and S25’s are having issues.

Yes, it shows connected. But cannot hear the person speaking unless I switch from hearing aid to speakerphone and back to hearing aid. I was told to fix it is to unpair / re pair the hearing aid or remove bluetooth le audio.

Ya it is odd, but the Costco person that fitted the hearing aids told me he has heard the issue with Samsung S24 and up.