The Jabra Pro 10 , 20 and 30 are referred to as or , meaning the receiver/speaker is on the end of a wire in the ear canal … while a has the receiver/speaker in the body of the with a plastic tube carrying the sound to the ear canal, generally used for more profound hearing loss. Both of them the body of the HA is behind the ear
To my knowledge the Jabra does not have a BTE … although Resound does. ( I hope someone corrects me if I am wrong )
I stopped in to Costco to get some more domes for my Jabra EP 20s last week and noticed they had the EP 30s available. I asked the tech if he had any positive feedback about the 30’s and the new technology included and he said it was a gimmick. “It’s just another marketing ploy - taking advantage of the whole “AI thing” - to generate demand,” he said.
I pocketed my domes and got the hell out of there…
As others have stated, there can be four programs. The default names of the later two are Music & Outdoor, but they can be renamed by the fitter to whatever you want.
For music, I very much prefer the gain adjustments to be the same for all three volume levels. That way the tone of the music does not change with volume, and the dynamics of the music gets preserved. I also prefer that the default (max power output) be increased so that music bursts do not get truncated when listening to load music (contemporary church music).
I’m usually pretty cynical, especially about . But for hearing aids, I think AI technology has real potential. Not sure if we are quite there yet though. It might still take a few years to mature….
I stopped in to Costco to get some more domes for my Jabra EP 20s last week and noticed they had the EP 30s available. I asked the tech if he had any positive feedback about the 30’s and the new AI technology included and he said it was a gimmick. “It’s just another marketing ploy - taking advantage of the whole “AI thing” - to generate demand,” he said.
I pocketed my domes and got the hell out of there…
Interesting my Costco fitter said just the opposite.
I have limited experience with the Jabra Pro 20’s - a 1-hour trial in Costco a couple of months ago.
6-days with Jabra Pro 30’s and I (and my wife who also got Jabra Pro 30’s the same day) are pretty happy. I still haven’t tried them in a really noisy environment but Hear In Noise has worked well in some restaurants with background music and some some chatter.
Walking round Costco with 30’s definitely sounded better than the 20’s trial (but then the 30’s had been fully set up with etc).
The posts I have seen from other members here who have tried the 20s and 30s have also been positive on the 30s
I first tried the 20s last year and returned them because they didn’t perform that well in picking out a voice in a noisy restaurant (although the noise suppression itself was pretty good). The 30s really did shine in being able to pick out a voice clearly in a noisy situaton. So, I think there really is a difference between the two units. I don’t know if that difference is due to , improved noise and voice handling algorithms or a change in their hardware design.
I found that the AI feature on the Rexton Reach aids never made a difference for me in sound quality no matter what I asked the AI assistant to do, especially since you could only select from a handful of pre-canned requests and you couldn’t tell it exactly what your hearing issue was that you wanted fixed. It also seems like Rexton tried to shoehorn their AI feature into their very dated app instead of redesigning and updating their app.
Okay. I have been in my Jabra Enhance Pro 30s for two weeks now.
I am happy with the hardware and the service that I received from Costco in Anchorage. These units replaced Jabra Enhance 500 that I’d had for one month and then returned. Never had HAs prior to that. The fitting took just under two hours. The produced at Costco matched a previous (and I believe accurate) audiogram very closely. The fitter took the time to thoroughly answer my questions to the best of his ability, however given that they had just received the Pro 30s the day before, there were some questions where his answers were lacking. On a scale of one to ten, I’d give a score of seven overall with points taken off due to a promised follow-up call that was never made, and some of his answers about the new hardware being apparent best guesses, rather than an honest “I’m not sure”. He also indicated that he had not heard of either Nexia or Vivia. Service was “good” but not “great”. However, given the price, I would definitely buy HAs from Costco again.
I am impressed with the Pro 30/Vivia 9 hardware. I spend nearly all of my day in “All-Around” mode at 40% volume (just below where background hiss starts). This is adequate for providing help with casual conversation. I used “Hear-In-Noise” at a lecture in a large auditorium a few nights ago and found that the added made the speaker’s words and articulations clearer than when in “All-Around” mode. I have fairly significant tinnitus so listening to speech is a matter of sorting the speaker’s articulations from my normal internal cacophony of whistles, trills, and other moderate to high frequency sounds that define this condition.
You mentioned “background hiss” (internal noise) at higher volumes in your post. I had this issue as well on my 30s until my audiologist tweaked the “expansion” setting in the programming software. The internal noise at higher volumes all but disappeared after that adjustment and I couldn’t detect any downsides after the change. Might be worth checking in with your audiologist on this matter.
I believe they can add 4 modes & you can save favourites.
The modes I asked be setup were: normal, hear in noise, hear in noise with speech focus, music.
I’ve been upgrading my hearing aids from Costco every 3 years, mostly with the Rexton (now, totally lousy). A few years ago, PHONAK made the Kirkland 9’s; worst hearing aid company on the market. I struggled with that junk for just under 6 months and returned them. They made my silicone ear molds so the hearing aids could not be removed. Was told my ears were too small to make them correctly, Rotten liars! Other hearing aid manufacturers do not have that problem,
I qualify for new hearing aids under my health insurance plan Spring 2026. SUGGESTION: I’ve started a new hearing aids “needs list” in my digital device. That is, while reading posts here about the Hearing Aid brands, models and features from other group members while focusing on the vrand & model I’m considering, I add it to my list.
Making our own “needs” list: saves the Costco hearing tech time, saves us from needless return trips because the fitter didn’t meet your actual needs, i. e. just assumed we only needed the bare minimum programs plugged in with our results.
Why? After enduring 20 years of this, with bilateral severe-to-very profound hearing/speech recognition loss, I know I need all the hearing aid tech advances available programmed into my new hearing aids. I’m 88 now. The next pair might just be my last. By the way, hearing aids are not a “comfort” issue. They are a SAFETY issue as well as a mental health issue. Additionally, I no longer get hearing tested by Costco. I go to the Aud.D audiologists (doctorate in audiology degree) in my doc’s office. She does more advanced hearing testing techniques that Costco techs aren’t trained to do.
Do not delay in getting Rx. hearing aids. When we live in denial of hearing loss or choosing to not always wear our hearing aids, we are risking permanent speech recognition loss which can never be regained nor fixed. I know that very well because I ignored the fact that I had lost hearing capability for 20+ years.
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