Hi Ive had my Starkey Edge for about a year, first . The right suddenly stopped working about 6 weeks ago. Audiologist sent them back to Starkey for warranty repair.
When they came back they appeared on the app as 2 Left aids and wouldn’t connect as a pair. Looking deeper it looks as though Starkey have replaced the faulty one (and possibly the other) and set them both as Left with the same serial number. Useless as a pair.
Also they included a note saying they hadn’t been able to retrieve the settings from my aids and my audiologist would need to reprogram them.
So, 2 problems here
Starkey have messed up the basic setup giving both aids the same serial number and side
My audiologist hasn’t checked them before passing them onto me.
I have an appointment with the audiologist.
My query is will the audiologist be able to set the serial number or will they have to go back to Starkey again?
Thanks
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