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Strange phone streaming problem - Jabra 30/Pixel 9/Android 16

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Edited

Has anybody experienced the following problem? How did you solve it?

Basically, if I have toggled ON (in Device Details for ), I can’t use phone functions: I don’t get rings when someone calls, I can’t hear via my HAs or be heard, though I can hear and be heard if I switch output from from HAs to speaker. The HAs’ connection with the Jabra app is solid.

If I have LE Audio toggled OFF, I can use phone functions: I get rings via my HAs when someone calls, I can hear via my HAs and be heard. The HAs’ connection with the app is intermittent at best. The aids won’t connect at all after recharging. If I delete and reinstall the app, the app will find the aids but won’t connect.

Streaming music, TV Streamer+, and Multi-Mic+ all work fine either way. Software for phone, aids, and app are all current.

My last attempt to make this work was with Jabra support. I force stopped the app, cleared its storage, and uninstalled it. I rebooted the phone, reinstalled the app, ensured LEA was toggled on, connected HAs (which reboots the aids). Those steps all worked splendidly. Same symptoms.

I really like the Pro 30s. They’ve enabled conversations I haven’t been able to have in years. I’m OK switching LEA on and off to make calls, but that doesn’t help me receive calls.

Cases are open at both Google and Jabra, but I’m hoping someone here has experienced and resolved this problem.

I welcome suggestions, diagnoses, etc. At this point, no one even knows where the problem is - phone, aids, or user.

Thanks in advance.

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Google support suggested turning on ‘Call Audio’. That initially had no effect, but after a half hour or so, incoming and outgoing phone calls streamed without problem.

My only suggestion is to change phones. My Samsung S25 works pretty much flawlessly with my Jabra 30s, so long as I remember to reboot it every two or three days. If I’m streaming the TV, a phone call will automatically override the streaming and come thru clearly. When the call ends, the streaming reactivates, IIRC.

As far as I know, there is no LE “Toggle On” or Off setting in the S25. (If there is, I did not change it, but my Costco fitter did the initial setup…).

FWIW, I’ve never attemped hands free phone functions, if that matters.

Edited
@philbob57 said:

I welcome suggestions, diagnoses, etc. At this point, no one even knows where the problem is - phone, aids, or user.

Jabra EP30 / Pixel 8 Pro / Android 16 here (last update March 5, 2026 Build CP1A.260305.018) . ( firmware aka software updates version 10.21.2.1)

I just noticed and updated my post in this thread that the last update in the Enhance Pro App dated March 4, 2026 version 1.43.1 has fixed the volume sliders issue where L & R volumes could not be adjusted separately. Now the streaming volume cannot be controlled by using the phones volume control.

I feel that the recent update broke some things while fixing others. You may want to bring that up with the support people you have been communicating with. I had a number of questions prepped for my call to tech support, now I am going to have to go through them again to make sure things have not changed before calling them.

My firmware and software have been at current levels, too.

Backing out the changes Google had me make didn’t solve the new problem (inability to make or receive phone calls) that followed the changes. Google support then fobbed me off to Jabra. At that point, I asked Google to tell me what all the relevant settings should be.

Since the phone was useless as it was, I did a factory reset and downloaded and installed the Jabra app. Since then, the phone has been working as expected.

Today Google came back today with request for more info, so they didn’t completely wash their hands of this problem.

I had trouble with phone setup back when I put the phone into service with Jabra 10s. The Jabra 30s never worked right. I think something got gummed up when I installed Android 16 over the 15 the phone came with.

Alas, I thought I had a backup of my phone, but I didn’t. It’s a PITA to have to reinstall everything, and it was difficult to figure out how to get music and photos back, but that was my screw-up.

I think this is just one of those inexplicable things that happen when programming is involved.

@philbob57 said:

LE Audio toggled

At this time I am leaning towards this being a Google issue. I’ve tinkered with this toggle as described in my edits to this post in another thread .

For me the volume sliders and phone volume buttons change by toggling the switch. I don’t know about your phone but mine says: LE audio Experimental. Improves audio quality.

In reply to @philbob57

@philbob57 said:

Today Google came back today with request for more info, so they didn’t completely wash their hands of this problem.

I started having problems sending / receiving calls while listening to streams the last couple of days. I checked my app updates and noticed that “Phone by Google” was updated 2 days ago. One more thing to add to troubleshooting.

I’ve tried both restarting and powering off and back on and noticed that the bar on the bottom of the screen has been scrolling / flashing. A quick search says it may be a software or hardware problem. So who knows? Strange because it worked before.

Please post if you get any more info.

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