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Issues with new Costco Jabra Pro Enhance 30's

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Edited

These are my first hearing aids (after years of bad audiologists experiences—and many years of bad hearing loss).

I just got them on August 26th. Unfortunately, after a bad circumstance with our previous appointment (fitter cancelled that am, and I didn’t check my vm, so we made a big, expensive trip for nothing. Live and learn! Then when we went reschedule the cancelled appointments for both of us, they only rescheduled me! So yet another trip for my husband!

Then the last visit, we got stuck in traffic, and my husband drove (first time) and took the wrong turn, taking us way out of the way. So we were way late, and I didn’t get very long to fit me. He did his best, it was our mistake.

Anyway, those aren’t the point. I am just getting used to hearing aids, which is quite the adjustment! Of course, it’s much easier to hear though.

I will call Costco about two of the issues I’m having with the aids. That is, there is no little card in the box like a Quick Start cheat sheet, saying, press the button for so many seconds for this. I’m making one for myself on an index card.

But the directions say to turn the aids on or off, hold down the button on the aids for 5 seconds. However, when I try to turn them off, that turns them off and quickly turns them on again. It seemed that pressing them for 3 seconds turned them off. Now that still turns them off and quickly back on again. So I have to futz around for a while to get them off. Does anyone know how to turn them off successfully?

Also, I had them fully charged, turned off, and safely in the charger well (not charging). When I tried to turn them back on about 1 1/2 days later, it said that the batteries were low. Does that seem right?? Doesn’t seem right to me.

Also, I’m only using them so far in hearing in noise with the volume low, since I am acclimating to them, and the All Around program is too loud for me since I am just getting used to them. (That is not a problem, just getting used to them),

Is it normal for the sound to be extremely loud to me (I’m sure it is)? Also, I hear what sounds like a hissing in the background. Is that usual for a first-timer?

I will have another appointment to adjust them on the 20th.

Thank you!

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@Blue_Pearl1 said:

Also, I had them fully charged, turned off, and safely in the charger well (not charging). When I tried to turn them back on about 1 1/2 days later, it said that the batteries were low. Does that seem right?? Doesn’t seem right to me.

I swear I’ve read on here even when not charging, when you place them back in the charger, they turn on automatically.

That would be weird. I took them out of the charging position, and put them in the well where the domes go when you’re charging them. And they weren’t turned on when I took them out. Other times, I’ve put them in a fabric pouch that Jabra provides, but the well of the charger seemed like a safer place to put them.

I’ll see what Costco says. And if others that have them weigh in.

Other times also they were fully charged, and then low when I went to put them on the next day. But I was having trouble turning them off, so that may have been the issue then.

Ignore my comment.

I now understand what you mean by well and it isn’t the charging positions as you say.

:blush:

In reply to @Zebras

If the have an automatic-on feature activated for when they are removed from the charger, losing power to the charger turns the HAs on, and the batteries drain. If you wish to store them in an unplugged charger, use the HA manufacturer’s app to deactivate the automatic-on feature. My Phonak HAs have the option, and I disabled it. A power outage would be a lousy reason to lose battery charge on something as important as HAs.

@Blue_Pearl1 : Taking the HAs out of the ports to put them in the center well might have turned the HAs on. Check your app for the automatic-on status.

Is there a reason you are turning them off and on?

Both my wife and I never actually turn them off or on. We are either wearing them or they are in the charger.

When you take them out of the charger they will turn on. When in the charger the hearings aids will have their charge maintained and even when the charger is unplugged it can fully recharge the hearing aids 3 times.

As these are your first hearing aids it is quite normal for sounds to be loud at first as your brain adjusts. My wife who never had hearing aids before found everything very loud at first.

At your second appointment the Costco fitter will take your feedback and make adjustments as needed

Are you wearing them all day, every day? That would likely be the best way to adjust to them. Both my wife and I still occasionally forget to put them in the morning or after swimming etc and then we say do you have your hearing aids in when one us can’t hear the other…

In the manual, I believe they say that overcharging them, ie, leaving them in the charger all night, wears out the battery faster. That is pretty universally true for phones, computers, etc.

I am turning them off after being fully charged, because multiple times I have taken them out of the battery bay when they are fully charged, and thought I’d turned them off (but hadn’t due to the problem turning them off. Then, the next am, the battery was low again.

In reply to @Blue_Pearl1

You might want to check that your charging contact points on the and in the charging ports are clean and unobstructed, and that nothing is pushing or pulling the HAs partly out of the ports. And of course, you might want to ask Costco staff whether they’ve been getting reports of charger failures. Also inquire with them about what they’ve set your HA switch functions to do. They might have set them to “reboot” rather than “off” when you press the button for 3 seconds.

My HAs did sound VERY loud at first, and I could hear a hiss. I used the phone app to adjust the volume pending a follow-up visit to my audiologist at our healthplan clinic. She made several adjustments for me and now I usually leave them on Automatic.

Edited

In reply to @Zebras

@Zebras said:

I swear I’ve read on here even when not charging, when you place them back in the charger, they turn on automatically.

My KS 10’s always switch on when placed in charger, and are always connected to my phone.

In reply to @Blue_Pearl1

@Blue_Pearl1 said:

In the manual, I believe they say that overcharging them, ie, leaving them in the charger all night, wears out the battery faster

Unless there is something seriously wrong with the charger it’s not possible to overcharge the batteries. In fact the worst thing you can do is let them discharge too far.

I’ve read that the and the chargers are both built with anti-overcharging technology to automatically stop the charging process once full charge is achieved. And that, as you said, running the batteries down too far is disastrous and potentially unrecoverable.

In reply to @Blue_Pearl1

@Blue_Pearl1 said:

In the manual, I believe they say that overcharging them, ie, leaving them in the charger all night, wears out the battery faster. That is pretty universally true for phones, computers, etc.

Check your manual, I’d be very surprised if you really find that in there.

What you say used to be true, but modern electronics have smart chargers that won’t overcharge.

There are some exceptions, for example for long term storage the optimal charge level should be around 50-80%. That might be relevant for your e-bike if you put it in storage for the winter.

For , you can definitely leave them in the charger all night.

Edited

To get the most benefit from you new ’s you must wear them ALL the time! It take time for your brain to learn the NEW sounds of LIFE. …. several month at least, wearing them all day every day!

When not wearing the aids they should be kept in the charging bay … they will NOT over charge.

They will turn on automatically when removed from the charger.

To manually turn on or off … hold the button for 5-6 seconds. When turning on there will be one flash of the red led on the aid … when turning off there will be 3 flash’s of the red led .

Down load the user guide form here:

Get support for your Jabra product21

Get support for your Jabra product. Find all product guides, resources and FAQs

Edited

Turning the rechargeable Jabra 30s off takes a LONG 5 seconds. Counting one thousand one… up to about one thousand 8 or so works for me. You are probably hearing them switch from Hear in Noise back to All Around after 3 seconds. Don’t release the buttons at that point…

Everything sounding too loud is normal for first time users (took me at least 2 months to aclimate to my 1st set) - and IMO the Costco way seems to be setting the sound on the louder side also. Give it time.

I start the day in All-Around with the Noise Filter clicked On (using the App). This mitigates the loudness a good amount. Later in the day I might turn turn the Noise Filter off ( using the App again). This carries over when streaming from the TV as well (if you have a TV Streamer device).

The Jabras have lots of bells and whistles. It takes a while before things become second nature.

Edit to add: If using the charger - do not mannualy turn off the aids. The charger does this for you. They automatically turn back on when removed from the charger.

Thank you, guys!!! I guess I was extrapolating the knowledge that I had from before to the . Thank you for explaining it all to me, including specifically how the Jabras work in this regard.

All around the same time, I got a new iPhone 16, which is a far cry from the 7 Plus that I had, an Apple Watch, and then the HAs. So learning the ins and outs of each has been challenging. In general I’m tech savvy, but not like young people!! And a bit behind the times, I guess.

It is a shame that I went so long without HAs. It really is a big adjustment hearing-wise and a learning curve. I have the aids mostly in Sound in Noise with the noise filter on and the sound level down, as I get used to the loudness, and clocks ticking loudly, and all of the normal sounds sounding away too loud to me! I am trying to push it slightly, but don’t have the bandwidth yet for pushing it louder much.

I have many problems with the same model…one suddenly dies, then the other one at a diff time, sometimes the left one is shown as not OK on the phone, but it is actually working, then it might stop working later,then occasionallyt the right one suddenly dies too but its shown as OK (green) on the phone. When I first got them I was super pleased cos they were performing excellent with the , however that lasted approx 1 day and I’ve been fidgeting with them ever since, including back to Costco - where he did get them in order, but next day same issues! This is my 5th time to get a set that will work for me - I really want these to work but I’m getting fed up and will prob return them again to Costco unless I can get a permanent fix for my issues. ANYONE ELSE HAVE SIMILAR PROBLEMS AND A FOR SURE RESOLUTION?

@brienster

Wow, do I understand you correctly, you’ve had five pairs of them due to all of the problems??!! Yikes! Over how long of a period of time? That’s atrocious! So have the problems all been as you described, that one aid or the other stop working? ’ No wonder you are thinking of returning them.

Has anyone else heard of such problems? (I’m not doubting you).

I’ve had one problem after another, but not of the aids not working. A big part of it is that I’ve been without for way too long with bad hearing loss. So, it’s a big adjustment. And then there are all of the adjustments to get the fitting correct.

Plus, I’ve had problems with the streaming quality, and with getting the domes and molds right. But those are not your issues, it seems.

Ooops, my mistake, I’ve tried ’s 4 previous times - 2 from Costco (proper types and diff models) and 2 from Amazon( awful, complete waste of time and big) - I returned them because they were simply not helping. Now I’m reaching desperation time, my mis hears are embarrassing and I just have to get some that work. I loved the Jabra’s when I trialed them - however, even that 1st time the streaming from my phone only worked in 1 ear - the specialist told me it was my phone (android Samsung), so I accepted that excuse ( S21 )., however, my phone is 100% good,

I’m going in to Costco again and have another chat to try and get them resolved. When I asked the qestion on = it responded with a definite YES - there are many issues with this model, but I can’t find who is having the problems. I’m more than happy with Costco - they will make it right or take them back for full credit, but I just want the darn things to work as promised.

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